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Amazon MSK now supports broker logs on Express Brokers

Amazon Managed Streaming for Apache Kafka (MSK) now supports broker logs for Express brokers at no additional cost. With access to broker logs, you can troubleshoot client connectivity and availability issues and get insights into broker behavior during rebalances or fail-overs. You can also easily integrate Kafka operational telemetry into existing observability pipelines using pre-built integrations with Amazon CloudWatch Logs and Amazon S3. Broker Logs are available for both new and existing Express brokers . You can enable them from the Amazon MSK Console or AWS CLI. To learn how to setup broker log delivery, see the Amazon MSK broker logs documentation. MSK Express brokers are designed to deliver up to three times more throughput per broker, scale up to 20 times faster, and reduce recovery time by 90 percent compared to Standard brokers running Apache Kafka. Express broker logs are supported in all AWS regions where express brokers are available. With Amazon MSK, you spend more time innovating on applications and less time managing clusters. Visit the Amazon MSK developer guide to get started. 
Quelle: aws.amazon.com

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Amazon Aurora DSQL is now available in additional AWS Regions

Amazon Aurora DSQL is now available with single-Region clusters in Asia Pacific (Melbourne), Asia Pacific (Sydney), Canada (Central), and Canada West (Calgary). Aurora DSQL is the fastest serverless, distributed SQL database that enables you to build always available applications with virtually unlimited scalability, the highest availability, and zero infrastructure management. It is designed to make scaling and resilience effortless for your applications and offers the fastest distributed SQL reads and writes. With this launch, Aurora DSQL is available in the following AWS Regions: US East (N. Virginia), US East (Ohio), US West (Oregon), Canada (Central), Canada West (Calgary), Asia Pacific (Melbourne), Asia Pacific (Sydney), Asia Pacific (Osaka), Asia Pacific (Tokyo), Asia Pacific (Seoul), Europe (Ireland), Europe (London), Europe (Frankfurt), and Europe (Paris). Get started with Aurora DSQL for free with the AWS Free Tier. To learn more, visit the Aurora DSQL webpage and documentation.
Quelle: aws.amazon.com

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Amazon Connect launches auto-accept for tasks, chats, and emails

Amazon Connect now supports the ability to configure agents with auto-accept settings for chat, tasks, emails, and callbacks. When auto-accept is enabled, incoming contacts are automatically connected to available agents instead of waiting on the agent to manually accept or reject each contact, ensuring that customers receive timely assistance. Previously, these settings were available only for inbound voice contacts. You can now enable these settings at the channel level for each agent to further optimize how agents spend their time. For example, you could choose to enable auto-accept for tasks while keeping auto-accept disabled for voice calls to ensure that the agent is connected to a voice call only once they indicate they are ready.
Quelle: aws.amazon.com

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Amazon Connect launches after contact work timeout configuration for tasks, chats, and emails

Amazon Connect now supports the ability to configure agents with after contact work timeout settings for chat, tasks, emails, and callbacks. After contact work timeouts improve agent efficiency by time-boxing the amount of time each agent can spend doing after contact work for a contact, before being automatically set back to a ready state so they can be offered another contact. You can now enable these settings at the channel level for each agent to further optimize how agents spend their time. For example, you could choose to enable a shorter ACW timeout for emails while maintaining a longer ACW timeout for voice contacts to give agents a cool-down period between phone calls to prepare for the next customer interaction.
Quelle: aws.amazon.com