Kategorie: technology

3 strategies to ready your organization for cloud-based innovation

After years of heeding warnings about being disrupted, giant corporations are now behaving like startups. At Allstate, for instance, projects that used to take a year are now turned around in a week.
The cloud is driving this agile approach from the inside and the outside. Internally, cloud technologies have made it possible to try new ideas almost immediately with only a modest investment. Externally, the cloud has fostered consumer expectations for brands to offer mobile interfaces that integrate seamlessly with a brick-and-mortar presence.
All this frenzied activity can yield hit-or-miss results. Failure is inevitable, even laudable. Silicon Valley’s “fail fast” mantra has companies betting on new ideas and concepts, with the belief that not taking risks is the biggest risk.
This agile workplace is as much about mindset as technology. As companies evaluate strategies for cloud-based innovation, here are three strategies to keep in mind:
Adopt a “hurry-up offense”
Moving some, most or all on-premises computing into the cloud often hastens a company’s pace.
A cloud platform layer that enables companies to pick from a menu of options helps create a “hurry-up offense.” Choices include the ability to jump-start mobile, cognitive, social and big data services.
For instance, if you want mobile, analytics and social, the cloud platform enables you to pick those options from a catalogue, quickly select, provision and instantly run them with those services. Previously, such provisioning took months.
Being able to do things faster isn’t necessarily a recipe for success, though. Companies dive in without a strategy or a road map. If you are going to increase your speed, it’s even more important to know where you are going. Companies should make sure enterprise agendas and goals are in sync.
Many companies don’t realize the full benefits of the cloud because they aren’t investing in a holistic approach. Imagine, for example, that a medium-size financial services firm is feeling competition from a fintech startup that has created a smart robo adviser. Simultaneously, it’s nervous about a regional bank that has developed high-end mobile apps as part of its banking experience.
The instinct might be to push business units to start creating new mobile apps using whatever tools they want, then have another group explore cognitive robo advisers. When everything is thrown together, the IT department is left to figure out a back-end integration strategy and hope that it all works.
A more strategic approach would be to step back and take eight weeks to develop a plan. For the millennial market, you want to organize in DevOps style using decision makers from business and IT. That group would come up with app clusters and a wave plan to move legacy apps to the cloud, then pair them with new, millennial-focused apps.
When linked with a cloud security and infrastructure strategy, the apps could be deployed after two or three weeks of testing. At that point it’s not a matter of hoping it all works. You know it all works.
Challenge systems and structures
While a cloud-based framework helps a company become more agile and innovative, it must also shift to a more agile mindset.
“When was the last time you talked to a CFO who said we’re actually budgeting on a monthly basis?” asks Peter Burris, head of research at the tech consultancy firm Wikibon. “There’s a mismatch between how money gets allocated and how the corporation’s trying to build out some of these systems.”
The result is that the head of IT is torn between imperatives to build faster while still drawing funds from budgets created annually.
“Sometimes, agile succeeds and it’s able to drive the flywheel of finance, but often finance succeeds and the gears of annual planning cycles will impede upon development activities,” Burris says.
Such practices are at odds with the pressing need to improve customer-facing systems and keep technology current. In a September 2016 Forrester Research report, 63 percent of respondents considered upgrading those customer-facing websites — desktop and mobile — a critical or high priority.
Embrace a start-up mentality
To sync up agility and financial structures, companies must weave in elements of a lean, startup mentality into the fabric of business units within the company. Often, companies should create the titles of chief digital officer or chief innovation officer to start the process of instilling those elements into the culture.
Another strategy to empower innovation is to employ design thinking. This user-centered approach to solving problems focuses on outcomes and employs a minimum viable product with high ROI. Also, consider adopting jump-start development services in the cloud via platform services that use cognitive, analytics, mobile and social.
Companies also need mental and physical space for experimentation. For some companies, that’s an innovation lab. For others, scaled-down solutions are the better option. IBM, for instance, invites enterprises to its Bluemix Garages, which are physical spaces where people can try new ideas without creating a full-blown innovation lab.
Budgetary realities often clash with aspirations, notes Dave Bartoletti, principal analyst at Forrester Research. “Although most companies acknowledge that innovation labs are important, they are often tight with funding,” he says.
Innovation labs have the potential to disrupt employees. They can undermine morale and create another divide as some employees are selected for the lab while others get left behind.
“If you pull an innovation team out of your organization and bless them as the cool kids, they get to work on the exciting stuff and everyone else keeps the lights on,” says Bartoletti. One solution is to pair people from traditional development teams with people on the business side.
Whether it’s a garage or an innovation lab, the idea is the same: give employees resources and room to experiment. For enterprises that use technology to iron out inefficiencies, this can be a cultural shift. In an age when every other competitor is also experimenting, it’s also a requirement.
Read this study to learn more about how companies are making use of hybrid cloud as an enabler of innovation.
The post 3 strategies to ready your organization for cloud-based innovation appeared first on #Cloud computing news.
Quelle: Thoughts on Cloud

Smarter Cities Challenge aims to make lasting urban improvements

Over the past few years, a lot of cities have made a lot of improvements.
Memphis, Tennessee improved response times during health emergencies. Pingtung County, Taiwain implemented a smart microgrid for renewable energy. Syracuse, New York mobilized resources to find more homes for more people.
Leaders in those particular cities developed the initial ideas, but they didn’t do all the work on those projects on their own. They participated in the IBM Smarter Cities Challenge, a competitive grant program in which cities around the world offer up ideas, and IBM provides its problem-solving capabilities in the areas of cloud, cognitive, analytics and more to the cities with the most compelling proposals.
IBM has opened submissions for a 2017/2018 version of the challenge, with statements of interest due by 24 February 2017. Out of an expected 100 proposals, IBM will choose 10 or so grant recipients by the spring, and a team of five to six experts help those cities with their projects until May 2018.
The Smarter Cities Challenge has been going for six years, and in that time IBM has helped some 132 cities, with each grant valued at $500,000, for contributions totaling more than $66 million.
“Cities around the world are under enormous, daily pressure to tackle growing challenges with ever-more limited resources,” Jennifer Crozier, vice president of global citizenship initiatives at IBM told Read IT Quik. “Often, they lack access to the most innovative technology solutions and insights that could be applied to solve those problems and improve services.”
IBM hopes to change that with the Smarter Cities Challenge, thereby making lasting improvements.
Check out the full Read IT Quik article to find out more.
The post Smarter Cities Challenge aims to make lasting urban improvements appeared first on #Cloud computing news.
Quelle: Thoughts on Cloud

Integrating CloudForms and ServiceNow: An Introduction

I was presenting the CloudForms service catalog and self service capabilities to a customer, when the head of operations says: “This looks great, but there is no way we are going to use this. The tool we use for everything from service desk to request tracking to service management is ServiceNow. Can you integrate your service catalog into ServiceNow?”
ServiceNow is a hosted service management offering used by many companies that excels in catalog creation, configuration management database and incident tracking. CloudForms can be integrated with many tools and management solutions through APIs and Automation. In this article, we look at some common integration scenarios between CloudForms and ServiceNow.
Service Catalog Integration
This is actually what the customer referenced above was after. Their main objective was to give users the ability to order services from the ServiceNow catalog, but have CloudForms execute the workflow. The user continues to use a familiar tool, with CloudForms provisioning and workflow capabilities used in the background. The process is as follows:

A user orders a service from the ServiceNow catalog.
ServiceNow calls CloudForms to execute the provisioning and automation workflow.
CloudForms returns the status of activities it performs so that ServiceNow can be kept up to date.

At first look, there is a catch: ServiceNow is a hosted solution and CloudForms runs inside the customer’s datacenter. ServiceNow must be allowed to connect to CloudForms directly through the firewall. In most environments, this would be a problem, but luckily, ServiceNow has a small application called a “MID Server” that can be run behind the firewall and which monitors ServiceNow and executes tasks locally.
Incident & Ticketing Integration
This might be one of the most common use cases for CloudForms and ServiceNow integration. If ServiceNow is used as the central incident tracking and ticketing tool, it needs visibility into what management actions CloudForms is performing and their status. Here is an example:

For every system that is provisioned through CloudForms an “OPEN” ticket request will be send to ServiceNow.
This ticket provides the request details. The ticket status is set to “AMBER”.
Once the provision completes, CloudForms again sends ServiceNow a ticket status change. The ticket is set to “GREEN” and it is automatically closed.
Alternatively, if the provisioning fails, the ticket is left open and its status is set to “RED”.

This would give ServiceNow the details needed to monitor its request queues and to decide how to handle tickets of a certain type and status.
Configuration Management Database (CMDB) Integration
CMDBs are widely used in enterprises to track the state of assets in IT environments. One of the problems with a CMDB is that the data in it goes stale quickly. To keep the data up-to-date, it’s important to integrate management systems to update it periodically. By connecting into the management functions in CloudForms, data pertaining to a resource is sent to the CMDB throughout the lifecycle of the resource.
An example of this would be a provisioning workflow:

Upon the successful provisioning of a virtual machine, CloudForms can update the CMDB with information such as name, IP address, sizing, owner, infrastructure relationships, classifications, etc.
If a virtual machine is reconfigured, CloudForms can update the CMDB to ensure the new details are accurate.
Lastly, when the virtual machine is retired, CloudForms can update or remove the resource from the CMDB.

Conclusion
These are just some examples of how CloudForms can be used with ServiceNow. They show how a powerful management system, designed and developed in an open way, can be integrated to provide even more benefit.
Additional details on the integration between ServiceNow and CloudForms can be found in the Red Hat CloudForms documentation.
Quelle: CloudForms