Thousands Of Protesting Uber And Ola Drivers Have Knocked New Delhi's Transport System Out Of Whack

Twitter: @sweta_goswami

Thousands of drivers working for Uber and Ola in the Indian capital of New Delhi have been on strike for more than 72 hours, throwing the city&;s transport system into chaos.

This is what they’re demanding from the ride-hailing companies: reduced working hours, better monetary incentives, higher base fare, and accident insurance among other things.

Surge-pricing — sometimes as high as three times the usual fare — kicked in over the weekend as thousands of cabs from both services went offline. Auto rickshaws and traditional radio cabs — legacy forms of transport that have been hit hard by Uber and Ola — made a killing, even as the Delhi government rushed to provide extra buses to stranded commuters.

Hundreds of drivers have been protesting at Jantar Mantar, a popular protest site in Central Delhi over the weekend. At least two people who were on hunger strike have been hospitalised, BuzzFeed News has learned.

Drivers want Uber and Ola to bump up the base fare from Rs. 6 a kilometer to Rs. 21 a kilometer — in line with what traditional radio cabs charge in the city. They also want both services to cut back on the commission that they take on each ride — typically between 20% and 30%, and provide accident insurance to drivers.

In response to the protests, Uber filed a court order against the two largest unions representing drivers in New Delhi in the Delhi High Court, which was granted on Monday. An Uber spokesperson told BuzzFeed News: “We welcome this court order, which prohibits unions, their leaders and anybody else from obstructing the activities of Uber driver partners as they go about their business. We hope it will enable drivers to get back behind the wheel, something many have been telling us they wish to do. We&039;re sorry that our service has been disrupted and for any inconvenience this has caused.”

“Our demands are not unreasonable,” said Manoj Kumar Verma, spokesperson at the Sarvodaya Drivers Association, one of the two drivers&039; unions that Uber filed a court order against, and which claims to represent over 150,000 drivers in New Delhi. “We used to make between Rs. 80,000 and Rs. 100,000 a month earlier. Now we are lucky to make Rs. 30,000.”

Over half a dozen Uber and Ola drivers that BuzzFeed News spoke to said that the key reason for the sharp dip in earnings was that both Uber and Ola have stopped doling out monetary incentives in the last two months. An incentive is a flat fee that both companies give out to drivers in exchange for meeting daily targets such as completing a minimum number of rides or driving a minimum distance.

“When we first signed up, [Uber and Ola] promised us that we would make lots of money,” an Ola driver told BuzzFeed News on the condition of anonymity. “That’s not true anymore. Ola and Uber have not even acknowledged our demands yet. They don’t care if we live or die.”

Twitter: @PranavDixit

Uber declined to answer BuzzFeed News’ questions about incentives, but provided the following statement: “We’re sorry that our service has been disrupted and for any inconvenience this has caused. Serving riders, drivers and cities is core to our mission and we are working hard to ensure that drivers are able to get back behind the wheel and riders can get from A to B conveniently, reliably and safely.”

The company is showing the following message in its app to riders.

Pranav Dixit / Via BuzzFeed News

Ola told BuzzFeed News that the company would not comment on the protests. It has been sending out the following text message to customers in New Delhi:

Pranav Dixit / Via BuzzFeed News

New Delhi&039;s transport minister Satyender Jain told Reuters that he is planning to meet the striking drivers on Tuesday to resolve the issue. “I am going to hear all the sides and then we will set new rules soon,” he said.

This is not the first time that Uber and Ola drivers have gone on strike in India. Last year, Ola and Uber drivers in Hyderabad called for a five-day strike to protest against low earnings. And In January, drivers in Bengaluru, Uber&039;s largest market in India, went offline for a day to protest against dwindling earnings and long working hours.

Meanwhile, the New Delhi protests threaten to spread — once again — to Bengaluru, and Chennai. According to the Economic Times, more than 50,000 drivers in Bengaluru and 5,000 drivers in Chennai are planning to strike on February 15.

Quelle: <a href="Thousands Of Protesting Uber And Ola Drivers Have Knocked New Delhi&039;s Transport System Out Of Whack“>BuzzFeed

The next generation of IT issue resolution

For years, search engines have been the first place to go to look for information, from who batted cleanup for the 1979 Pittsburgh Pirates (Willie Stargell) to how to optimize WebSphere Application Servers.
While search engines have always been a great source of general information, they were not personalized for you and your situation. Until now.
The cognitive era is here, which means you can apply natural language interaction, moving beyond generic trends and standard benchmarks to get real-time, specifically targeted data and insights. It was this concept that drove our third Connect to Cloud Cognitive Build team to create the new Cognibot application.
IT operations managers around the world deal daily with the realities of trying to keep their environment not only up and running, but also optimized to the best of their ability. Industry experts have studied the four phases of IT service management when it came to repairing problems:

Mean time to identify
Mean time to know
Mean time to fix
Mean time to verify

The team noticed that while there was a great deal of information available for identifying a problem, there was significantly less available to recommend what to do to fix it.
That brings us back to search engines. In many cases, IT managers look at system reports and attempt to search online for possible causes and resolutions. Not only is that approach time consuming, but what they find is not tailored for their specific issue.
What if someone applied cognitive services to the problem?
The Cognibot project does just that. The team has created an interactive service that combines the knowledge of what one has already done to fix a problem, with the real data from the specific IT environment. It then adds Watson capabilities so users can ask natural-language questions and get response customized for their specific issue.
Here&;s an example: suddenly your IT department gets flagged with an issue in your WebSphere Application Server deployment. Normally, an IT subject matter expert will get called in to identify the issue, search for the solution, the execution the recovery plan.  What if we could streamline that process?  Your IT department still gets the notification, but instead of searching for the answer your Cognibot interface has already analyzed your real data, researched fixes that have worked in the past, and recommended a solution that will work in this case. All you have to do is click “accept” to enact the fix, helping reduce your mean time to repair drastically. Now that’s a cognitive solution.
Interested in learning more? Join us over the next few weeks as we track the team’s progress toward creating the first IT Operations consultant.
See how we are helping clients take advantage of the digital economy.
The post The next generation of IT issue resolution appeared first on news.
Quelle: Thoughts on Cloud