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AWS IAM Identity Center enables account access and application use in multiple AWS Regions

IAM Identity Center helps you configure the single sign-on experience of your workforce to AWS accounts and applications. You can now replicate IAM Identity Center from the primary AWS Region where you first enabled it to additional Regions of your choice. This feature enhances resilience of user access to AWS accounts and helps you deploy AWS applications in the AWS Regions that best align with your business needs such as application data residency and proximity to users.
When you enable this feature, IAM Identity Center automatically replicates your identities, entitlements, and other information from the primary Region to additional Regions. If IAM Identity Center is affected by a disruption in the primary Region, IAM Identity Center users continue to have access to their AWS accounts using the already provisioned entitlements in the additional Regions. 
AWS application administrators can use the standard application deployment workflow to deploy their application in an additional Region. They can assign users to the application in that Region, while you continue to administer IAM Identity Center in the primary Region. IAM Identity Center multi-Region support is currently available in the 17 enabled-by-default commercial AWS Regions for organization instances of IAM Identity Center connected to an external identity provider, such as Okta. The IAM Identity Center organization instance must be configured with a multi-Region customer managed KMS key (CMK). To find out which AWS applications support deployment in additional Regions, visit AWS applications that you can use with IAM Identity Center. Standard AWS KMS charges apply for storing and using CMKs. IAM Identity Center is provided at no additional cost. To learn more about IAM Identity Center, visit the product detail page. To get started, see the IAM Identity Center User Guide. 
Quelle: aws.amazon.com

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AWS Management Console now displays Account Name on the Navigation bar for easier account identification

Today, AWS announces the general availability of displaying account name in AWS Management Console across all Public Regions. AWS customers now have an easy way to identify their accounts at a glance. Users can now quickly distinguish between accounts visually using the account name that appears in the navigation bar for all authorized users in that account. AWS customers manage multiple accounts to separate their workloads, such as maintaining distinct accounts for development and production environments or for different business units. Previously, users had to rely on account numbers to identify accounts. With this new feature, all authorized users can quickly identify the account using its name on the navigation bar. The account name display feature is available at no additional cost in all public AWS Regions. To get started, make sure your administrator has enabled the feature (visit our managed policy documentation) and sign in to AWS Management Console. 
Quelle: aws.amazon.com

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Amazon Connect launches an appeals workflow for agent performance evaluations

Amazon Connect now provides an integrated workflow to capture and resolve agent appeals of performance evaluations, enhancing evaluation fairness and agent engagement. When agents disagree with an evaluation, they can appeal the evaluation along with their reasoning directly within the Connect UI. For example, an agent who received a low evaluation score for active listening on a conversation, may appeal their evaluation by citing specific examples where they actively listened and acknowledged the customer’s problem. Designated managers then receive automated email notifications to review and resolve the appeal. Additionally, managers can monitor which evaluations have been appealed, and track their status, ensuring timely resolution of appeals. This feature is available in all regions where Amazon Connect is offered. To learn more, please visit our documentation and our webpage.
Quelle: aws.amazon.com

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AWS Lake Formation is now available in Asia Pacific (New Zealand) Region

AWS Lake Formation is now available in the Asia Pacific (New Zealand) Region, enabling you to centrally manage and scale fine-grained data access permissions and share data securely within and outside your organization. AWS Lake Formation is a service that allows you to define where your data resides and what data access and security policies you want to apply. Your users can then access the centralized AWS Glue Data Catalog which describes available data sets and their appropriate usage. Your users can then usethese data sets with their choice of analytics and machine learning services, like Amazon EMR for Apache Spark, Amazon Redshift, AWS Glue, Amazon QuickSight, and Amazon Athena. To learn more about Lake Formation, visit the documentation. For AWS Lake Formation Region availability, please see the AWS Region table.
Quelle: aws.amazon.com