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Amazon Connect now provides metrics on completion of agent performance evaluations by managers

Amazon Connect now provides metrics that measure completion of agent performance evaluations, improving manager productivity and evaluation consistency. Businesses can monitor if the required number of evaluations for their agents have been completed, ensuring compliance with internal policies (e.g., complete 5 evaluations per agent per month), regulatory requirements, and labor union agreements. Additionally, businesses can analyze evaluation scoring patterns across different managers, to identify opportunities to improve evaluation consistency and accuracy. These insights are available in real-time through analytics dashboards in the Connect UI, and APIs. This feature is available in all regions where Amazon Connect is offered. To learn more, please visit our documentation and our webpage. 
Quelle: aws.amazon.com

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AWS CloudFormation Hooks adds granular invocation details for Hooks invocation summary

Building on the Hooks Invocation Summary launched in September 2025, AWS CloudFormation Hooks now supports granular invocation details. Hook authors can supplement their Hook evaluation responses with detailed findings, finding severity, and remediation advice. The Hooks console now displays these details at the individual control level within each invocation, enabling developers to quickly identify and resolve specific Hook failures. Customers can easily drill down from the invocation summary to see exactly which controls passed, failed, or were skipped, along with specific remediation guidance for each failure. This granular visibility eliminates guesswork when debugging Hook failures, allowing teams to pinpoint the exact control that blocked a deployment and understand how to fix it. The detailed findings accelerate troubleshooting and streamline compliance reporting by providing actionable insights at the individual control level. The Hooks invocation summary page is available in all commercial and GovCloud (US) regions. To learn more, visit the AWS CloudFormation Hooks View Invocations documentation.
Quelle: aws.amazon.com