Schlagwort: cloud computing

Amazon Route 53 Global Resolver is now generally available

Today, AWS announced the general availability of Amazon Route 53 Global Resolver, an internet-reachable anycast DNS resolver that delivers easy, secure, and reliable DNS resolution for authorized clients from anywhere. Global Resolver is now available across 30 AWS Regions, with support for both IPv4 and IPv6 DNS query traffic. Previewed at re:Invent 2025 in 11 AWS Regions, Global Resolver gives authorized clients in your organization anycast DNS resolution of public internet domains and private domains associated with Route 53 private hosted zones — from any location. It also provides DNS query filtering to block potentially malicious domains, not-safe-for-work domains, and domains associated with advanced DNS threats such as DNS tunneling and Domain Generation Algorithms (DGA), along with centralized query logging. With general availability, Global Resolver adds protection against Dictionary DGA threats. New customers can explore Global Resolver with a 30-day free trial. For pricing and feature details, visit the service page. To see supported AWS Regions, see the region table. To get started, see the documentation.
Quelle: aws.amazon.com

Amazon OpenSearch Service now supports in-place volume increases for all volume sizes

Amazon OpenSearch Service now extends in-place cluster volume size increases to volumes exceeding 3 TiB. With this enhancement, you can scale storage capacity across all volume sizes without requiring a blue/green deployment. Previously, you could perform volume increases up to 3 TiB on your clusters without a blue/green deployment. This release removes that limitation, making it easier for you to scale up quickly even beyond 3 TiB when required. Domains that already have a volume size above 3 TiB will require a blue/green deployment the first time a volume increase is made; subsequent volume increases will not require a blue/green deployment. Decreasing storage volume size, or making volume increases within short intervals, will still require a blue/green deployment. You can use the dry-run option to check whether your change requires a blue/green deployment. This feature is available in all AWS Commercial and AWS GovCloud (US) Regions where Amazon OpenSearch Service is available. See here for a full list of our Regions. To learn more about Amazon OpenSearch Service configurations, visit the documentation page.
Quelle: aws.amazon.com

Amazon Connect introduces AI-powered manager assistance (Preview)

Today, Amazon Connect announces the preview of an AI-powered assistant that enables contact center managers to get instant answers to operational questions using natural language. You can query across 150+ Amazon Connect metrics, including agent scheduling, self-service experience, and performance evaluations, with historical data for all of these, and receive results in seconds—eliminating hours of manual data gathering. The assistant can also diagnose underlying issues, such as identifying which queues are at risk of missing service level targets and recommending specific recovery actions.
This feature is available as a preview. To request access, contact your AWS account team or an AWS Representative. To learn more about Amazon Connect, the AWS cloud-based contact center, visit the Amazon Connect website.
Quelle: aws.amazon.com

Amazon Connect now supports conversational analytics for email

Amazon Connect now supports conversational analytics for email contacts, enabling contact center managers to automatically categorize emails, redact personally identifiable information (PII), and generate contact summaries. This allows you to quickly identify emerging trends, better maintain compliance by protecting sensitive information, and reduce the time spent reviewing agent performance. For example, when customers email about account issues, Amazon Connect automatically categorizes the email, redacts sensitive information, and generates a summary for supervisor review. To enable this feature, add the Set recording, analytics and processing behavior block to your flows before an email contact is assigned to your agent or sent to your end customer. You can customize which PII types to redact, choose whether redacted content shows specific PII type indicators e.g., [SSN] or generic markings ([PII]), opt to store both original and redacted versions in separate storage, as well as enable contact summaries. Using these analytics, you can quickly create rules to automatically trigger actions such as assigning categories, creating tasks, or updating cases. Amazon Connect conversational analytics is available in the US East (N. Virginia), US West (Oregon), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London) regions. To learn more and get started, please refer to the help documentation or visit the Amazon Connect website.
Quelle: aws.amazon.com

Amazon Connect enhances AI-powered predictive insights

Today, Amazon Connect is announcing enhancements to AI-powered predictive insights that make it easier for businesses to deliver proactive, personalized customer experiences at scale. Building on the five recommendation algorithms launched at re:Invent 2025, AI-powered predictive insights now support up to 40 million product catalog items (8X increase), are available in message templates for trigger-based campaigns, and deliver up to 14% improved model accuracy. These enhancements enable businesses to automatically engage customers with the right message at the right time, while reducing the time required to deploy AI-powered personalization.
Businesses can now deliver trigger-based campaigns to initiate personalized outreach based on customer behavior and predictive signals – such as sending product recommendations when a customer abandons their cart or offering complementary services after a purchase. Businesses can now deliver targeted campaigns for specific customer cohorts based on predicted preferences and behaviors. Improved model accuracy and reduced training time mean businesses can deploy personalized experiences faster with greater confidence in the recommendations provided to customers.
With Amazon Connect Customer Profiles, you only pay-as-you-go for utilized profiles. Public preview for AI-powered predictive insights enhancements is available in Europe (Frankfurt), US East (N. Virginia), Asia Pacific (Seoul), Asia Pacific (Tokyo), US West (Oregon), Asia Pacific (Singapore), Asia Pacific (Sydney), Canada (Central).
To learn more, visit our webpages for Customer Profiles and explore the AI-powered predictive insights documentation.
Quelle: aws.amazon.com