Schlagwort: cloud computing

AWS Transform launches an AI agent for full-stack Windows modernization

AWS Transform is expanding its capability from the .NET modernization agent to now include the full-stack Windows modernization agent that handles both .NET applications and their associated databases. The new agent automates the transformation of .NET applications and Microsoft SQL Server databases to Amazon Aurora PostgreSQL and deploys them to containers on Amazon ECS or Amazon EC2 Linux. AWS Transform accelerates full-stack Windows modernization by 5x across application and database layers, while reducing operating costs by up to 70%. With AWS Transform, customers can accelerate their full-stack modernization journey through automated discovery, transformation, and deployment. The full-stack Windows modernization agent scans Microsoft SQL Server databases in Amazon EC2 or Amazon RDS instances, and it scans .NET application code from source repositories (GitHub, GitLab, Bitbucket, or Azure Repos) to create customized, editable modernization plans. It automatically transforms SQL Server schemas to Aurora PostgreSQL and migrates databases to new or existing Aurora PostgreSQL target clusters. For .NET application transformation, the agent updates database connections in the source code and modifies database access code written in Entity Framework and ADO.NET to be compatible with Aurora PostgreSQL—all in a unified workflow with human supervision. All the transformed code is committed to a new repository branch. Finally, the transformed application along with the databases can be deployed into a new or existing environment to validate the transformed applications and databases. Customers can monitor transformation progress through worklog updates and interactive chat, and they can use the detailed transformation summaries for next steps recommendations and for easy handoff to AI code companions. AWS Transform for full-stack Windows modernization is available in the US East (N. Virginia) AWS Region. To learn more, visit the overview page and AWS Transform documentation.
Quelle: aws.amazon.com

Amazon Connect now streams messages for AI-powered interactions

Amazon Connect now supports message streaming for AI-powered chat interactions. This new capability shows Connect AI agent responses as they’re being generated, which reduces perceived wait times and improves the customer experience. When using Amazon Connect AI agents, customers see status updates like “One moment while I review your account” during processing, and watch responses appear progressively. This experience gives customers confidence their request is actively being worked on while AI agents reason, invoke tools, and craft comprehensive solutions. Message streaming for AI-powered interactions is now available in the following regions: US East (N. Virginia), US West (Oregon), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), Europe (London) and Africa (Cape Town). To learn more, visit the Amazon Connect documentation.
Quelle: aws.amazon.com

Amazon Connect now simplifies linking related contacts to cases using flows

Amazon Connect now makes it easier to link related contacts such as email replies, call transfers, persistent chats, and queued callbacks to the same case so agents can view the complete customer journey and resolve issues faster. You can use flows to link a follow-up contact to an existing case, eliminating the need for custom logic or manual linking. Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town) AWS regions. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.
Quelle: aws.amazon.com

Amazon Connect launches AI-powered predictive insights (Preview)

Today, Amazon Connect is launching AI-powered predictive insights that transform how businesses understand and serve their customers. This new feature set builds upon Connect’s existing customer profiles, introducing five recommendation algorithms that leverage AI to analyze customer behavior patterns and interaction history. These AI-powered insights are available for both self-service and agent interactions, enabling businesses to transform all customer touchpoints – from suggesting complementary products during service calls to providing smart product discovery through intelligent chat experiences by leveraging their existing customer data within Connect Customer Profiles. Businesses can also leverage these AI-powered insights to build their Connect AI agent for specialized for sales. The five recommendation algorithms are as follows: “Recommended for You” provides tailored suggestions based on individual user interactions patterns with any catalog; “Similar Items” uses generative AI to suggest alternative products or services; “Frequently Paired Items” powers cross-selling by identifying complementary product or service combinations, “Popular Items” surfaces top-performing product recommendations, and “Trending Now” captures real-time customer interest for timely engagement. With Amazon Connect Customer Profiles, you only pay-as-you-go for utilized profiles. Public preview for AI-powered predictive insights is available in Europe (Frankfurt), US East (N. Virginia), Asia Pacific (Seoul), Asia Pacific (Tokyo), US West (Oregon), Asia Pacific (Singapore), Asia Pacific (Sydney), Canada (Central). To learn more, visit our webpages for Customer Profiles.
Quelle: aws.amazon.com

Amazon Connect now provides AI-powered case summaries

Amazon Connect now provides AI-powered case summaries for complete context into customer issues, reduce manual wrap-up work, and help resolve cases faster. With a single click, agents can generate a concise case summary even when the case spans multiple interactions, follow-up tasks, and teams, capturing key details such as issue background, actions taken, and next steps. Administrators can configure custom prompts and guardrails to ensure that summaries align with organizational style and preferences. Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town) AWS regions. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.
Quelle: aws.amazon.com