Cloud Computing Köln

Second-generation AWS Outposts racks now in the AWS GovCloud (US) Regions

Second-generation AWS Outposts racks are now supported in the AWS GovCloud (US-East) and AWS GovCloud (US-West) Regions. Outposts racks extend AWS infrastructure, AWS services, APIs, and tools to virtually any on-premises data center or colocation space for a truly consistent hybrid experience. Organizations from startups to enterprises and the public sector can now order their Outposts racks connected to the new supported regions, optimizing for their latency and data residency needs. Outposts allows customers to run workloads that need low latency access to on-premises systems locally while connecting back to their home Region for application management. Customers can also use Outposts and AWS services to manage and process data that needs to remain on-premises to meet data residency requirements. This regional expansion provides additional flexibility in the AWS Regions that customers’ Outposts can connect to. To learn more about second-generation Outposts racks, read this blog post and user guide. For the most updated list of countries and territories and the AWS Regions where second-generation Outposts racks are supported, check out the Outposts rack FAQs page.
Quelle: aws.amazon.com

Amazon Connect Customer announces general availability of agentic CX designer

Amazon Connect Customer announces the general availability of agentic CX designer, a no-code canvas for designing and deploying AI-powered self-service experiences. You can now build and launch voice and digital experiences that bring agentic and deterministic AI together to transform how you serve customers with the control and reliability enterprises demand. Your business teams users can go from designing conversations and integrating with the systems that run your business, to testing, to launching production-ready experiences in weeks, not months.
Agentic CX designer gives you the clarity of a flowchart with the power of a large language model. On a visual canvas you define the logic, guardrails, and integrations, and the model handles the natural conversation. For outcomes that have to be exact, such as eligibility, approvals, routing, or compliance, you define the workflow and the conversation follows it. You build, test, and deploy in the same place, so the team that designs an experience can validate it and put it into production without writing code or handing the work to engineering.
Quelle: aws.amazon.com

Amazon Quick adds new tool settings and Model Context Protocol (MCP) sync support for connectors

Amazon Quick connectors let users leverage tools and services such as Outlook, Slack, Salesforce, Jira, and homegrown MCP servers directly into their workflows across chat, agents, apps, flows, and deep research. Today, Amazon Quick introduces new tool settings and MCP sync support that give admins and connector owners more control over how connectors are deployed and kept up to date.
Connector owners and admins can now selectively enable or disable individual tools within a connector to ensure only approved tools are available to end users. Additionally, new tool permission settings let connector owners decide which tools require consent before proceeding or give end users the flexibility to decide for themselves. Lastly, MCP sync keeps connectors current as external MCP servers add new tools, update descriptions, and evolve their capabilities, ensuring users always have the latest information to get their work done.
These features are available in all AWS Regions where Amazon Quick is available. To learn more, visit the Amazon Quick User Guide.
Quelle: aws.amazon.com

Amazon Connect Customer expands automated performance evaluations to Malay

Amazon Connect Customer now automates evaluations of human and AI agents in Malay using generative AI. Managers define custom evaluation criteria in natural language and receive AI-generated evaluations with justifications in their preferred language. Performance evaluations also supports cross-language evaluation and can complete assessments in English, even when the conversation is in Malay. This enables multilingual contact centers to use a standardized evaluation framework across languages.
This feature is supported in 8 AWS regions including US East (N. Virginia), US West (Oregon), Europe (Frankfurt), Europe (London), Canada (Central), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Asia Pacific (Singapore). For information about Amazon Connect pricing, please visit our pricing page. To learn more, please visit our documentation and our webpage.
Quelle: aws.amazon.com

Web Search on Amazon Bedrock is now available in AWS GovCloud (US-West)

The Web Search built-in server-side tool on Amazon Bedrock is now available in AWS GovCloud (US-West), helping bring grounded web results to compliance-sensitive government and public-sector workloads. Web Search helps supported OpenAI GPT models ground responses with information from the web. Responses include citations to the sources the model used so users can trace each claim back to its web origin. This can be especially valuable whenever an answer depends on information that changes over time or is more recent than a model’s training data, such as current events, recent releases or live pricing. Because the tool runs inside Amazon Bedrock, you don’t host a search index, manage crawlers, or write the tool-call loop yourself.
Web Search is designed to support the governance and data-handling standards AWS GovCloud (US) customers require. By default, it keeps your request data within the AWS boundary, serving results from a web index and cache maintained by Amazon. As an AWS-native capability governed by AWS Identity and Access Management (IAM), administrators can allow or deny it at the account or organization level and restrict it by Region, giving teams centralized control while keeping request data within the AWS boundary by default. To get started, add a tool of type web_search to the tools array in your OpenAI Responses API request using your existing OpenAI client library with an Amazon Bedrock API key. The model uses the tool only when it determines a request needs current information. At launch, Web Search in AWS GovCloud (US-West) supports GPT-5.4 , GPT-5.6 Terra and Luna models.
Web Search is available in AWS GovCloud (US-West), in addition to US East (N. Virginia), US East (Ohio), and US West (Oregon). To get started, see the Web Search technical blog. For implementation guidance, see the Web Search documentation. For pricing, see the Amazon Bedrock pricing page.
Quelle: aws.amazon.com