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Amazon Connect now supports agent screen recording for ChromeOS

Amazon Connect now provides screen recording for agents using ChromeOS devices making it easier for you to help improve their performance. With screen recording, you can identify areas for agent coaching (e.g., long contact handle duration or non-compliance with business processes) by not only listening to customer calls or reviewing chat transcripts, but also watching agents’ actions while handling a contact (i.e., a voice call, chat, or task). Screen recording on ChromeOS is available in all the AWS Regions where Amazon Connect is already available. To learn more about screen recording, please visit the documentation and webpage. For information about screen recording pricing, visit the Amazon Connect pricing page.
Quelle: aws.amazon.com

Announcing Apache Airflow 3.0 support in Amazon Managed Workflows for Apache Airflow

Amazon Managed Workflows for Apache Airflow (MWAA) now supports Apache Airflow version 3.0, the latest major release of the workflow orchestration platform. This release enhances your ability to author, schedule, and monitor complex workflows with greater efficiency and control. Amazon MWAA is a managed service for Apache Airflow that enables seamless workflow orchestration using the familiar Apache Airflow platform. The availability of Apache Airflow v3.0 on MWAA introduces substantial improvements to workflow orchestration, including a completely redesigned interface for enhanced usability and advanced event-driven scheduling capabilities. This new scheduling system triggers workflows based on external events directly, eliminating the need for separate asset update pipelines. The newly introduced Task SDK in Apache Airflow v3.0 on MWAA help you simplify DAGs by reducing boilerplate code, making workflows more concise, readable, and consistent. Security and isolation are strengthened through the Task Execution API, which restricts direct access to the metadatabase and manages all runtime interactions. This release also features scheduler-managed backfill functionality, providing you better control over historical data processing. Additionally, MWAA now supports Python 3.12, while incorporating critical security improvements and bug fixes that enhance the overall reliability and security of your workflows in Amazon MWAA environments. You can launch a new Apache Airflow 3.0 environment on Amazon MWAA with just a few clicks in the AWS Management Console in all currently supported Amazon MWAA regions. To learn more about Apache Airflow 3.0 visit the Amazon MWAA documentation, and the Apache Airflow 3.0 change log in the Apache Airflow documentation. Apache, Apache Airflow, and Airflow are either registered trademarks or trademarks of the Apache Software Foundation in the United States and/or other countries.
Quelle: aws.amazon.com