Cloud Computing Köln

Amazon Connect now provides generative AI-powered email conversation overviews and suggested responses

Amazon Connect now provides agents with generative AI-powered email conversation overviews, suggested actions, and responses. This enables agents to handle emails more efficiently, and customers to receive faster, more consistent support. For example, when a customer emails about a refund request, Amazon Connect automatically provides key details about the customer’s purchase history, recommends a refund resolution step-by-step guide, and generates an email response to help resolve the contact quickly. To enable this feature, add the Amazon Q in Connect block to your flows before an email contact is assigned to your agent. You can customize the outputs of your email generative AI-powered assistant by adding knowledge bases and defining your prompts to guide the AI agent with generating responses that match your company’s language, tone, and policies for consistent customer service. This new feature is available in all AWS regions where Amazon Q in Connect is available. To learn more and get started, refer to the help documentation, pricing page, or visit the Amazon Connect website.
Quelle: aws.amazon.com

Amazon OpenSearch Ingestion now supports batch AI inference

You can now perform batch AI inference within Amazon OpenSearch Ingestion pipelines to efficiently enrich and ingest large datasets for Amazon OpenSearch Service domains. Previously, customers used OpenSearch’s AI connectors to Amazon Bedrock, Amazon SageMaker, and 3rd-party services for real-time inference. Inferences generate enrichments such as vector embeddings, predictions, translations, and recommendations to power AI use cases. Real-time inference is ideal for low-latency requirements such as streaming enrichments. Batch inference is ideal for enriching large datasets offline, delivering higher performance and cost efficiency. You can now use the same AI connectors with Amazon OpenSearch Ingestion pipelines as an asynchronous batch inference job to enrich large datasets such as generating and ingesting up to billions of vector embeddings. This feature is available in all regions that support Amazon OpenSearch Ingestion and 2.17+ domains. Learn more from the documentation.
Quelle: aws.amazon.com

AWS Directory Service enables API-driven Managed Microsoft AD edition upgrades

AWS Directory Service now enables customers to upgrade Managed Microsoft AD from Standard to Enterprise Edition programmatically through the UpdateDirectorySetup API. The self-service edition upgrade eliminates the need for support tickets when scaling Managed Microsoft AD directories. The API-driven Standard to Enterprise Edition upgrade removes operational barriers that previously required coordinating maintenance windows with AWS support, enabling on-demand directory scaling with automated pre-upgrade snapshots and sequential domain controller upgrades. This streamlined process ensures data protection through automatic backup creation before upgrades begin, while the sequential upgrade approach maintains directory availability throughout the process. Organizations can now scale their directory infrastructure in response to growing user bases or expanding application requirements without the delays associated with traditional support-driven upgrade processes. The programmatic approach enables integration with existing automation frameworks and infrastructure-as-code deployments. Directory size upgrades are available in all AWS Directory Service regions through the AWS SDK, providing consistent upgrade capabilities across global deployments. To learn more, see the AWS Directory Service documentation and UpdateDirectorySetup API reference.
Quelle: aws.amazon.com