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One reason that I joined Google Cloud’s channel team was the importance Google places on partners and the opportunity we have together to help customers succeed. In 2019, our partners responded to this opportunity and are seeing the results. Google recently commissioned a new Total Economic Impact study from Forrester, which shines some light on our partner community, how they are helping customers succeed, and the opportunities they’re seeing. Based on interviews with Google Cloud partners, Forrester’s research helps illustrate why so many cloud and enterprise partners are building on, supporting, and providing unique services to customers deploying Google Cloud. As we enter 2020, the opportunity ahead for partners working with Google Cloud is larger than ever. Let’s look at some highlights from the study.Why are partners choosing to grow with Google Cloud?Open, multi-cloud strategy. Customers overwhelmingly choose multi-cloud environments, and partners are increasingly choosing to work with Google Cloud thanks to this multi-cloud approach. But equally important is Google Cloud’s support of open source software, like Kubernetes. Partners who want openness are choosing to work with Google Cloud.Data, analytics, and AI capabilities. Our differentiated capabilities in data and analytics—BigQuery, DataFlow, Dataproc, and Tensorflow—are also key reasons partners choose Google Cloud. A good example of this is our partner Deloitte, which in 2019 began to build new solutions leveraging BigQuery, AI, and ML to help customers in clinical research better leverage enormous quantities of data.How are partners growing their businesses on Google Cloud? Forrester data reveals that partners are seeing strong revenue and margin growth by building products, developing services, and selling capabilities on Google Cloud, and they’ve also seen success in differentiating themselves by earning specializations for the platform as well. Growing services offerings. As customer demand for Google Cloud capabilities grows, partners are seeing increased business from services offerings, helping customers implement GCP capabilities, including AI and ML, data center modernization, and multi-cloud deployments with Anthos. For example, the average migration services deal size for Google Cloud partners increased between three-to-six times over the last three years, while cloud modernization and application development deals grew by between three-to-five times during the same period.High-value projects. Partners in Forrester’s study were also able to increase their margins by adding services around higher-value analytics, AI/ML, cloud modernization, and cloud-native application development projects, as were partners who built custom IP on GCP. While Google Cloud offers strong margins for products across the board, like G Suite, the study showed that partners who moved “up the stack” to more complex technologies earned larger margins overall.Investing in talent and skills development. In Forrester’s research, some partners reported up to 800% growth in hiring over a four-year period. This aligns with what we already know: Google Cloud skills and talent are in high demand, and hiring and building skills around Google Cloud continues to be a tremendous area of opportunity and differentiation for our partners.Certification and training. Google Cloud partners are continuing to invest in training and certifications for their teams. For example, one partner surveyed by Forrester has a goal to have 70% of its technical staff certified on Google Cloud by the end of the year. Our partners have many opportunities to build new skills on Google Cloud, including sales and technical enablement offerings, professional development tools and incentives, and in many cases, no-cost certification training.Expertises and Specializations in key areas. Investments in Expertises and Specializations help partners differentiate themselves and fill technical skills gaps that customers need. The number of our partners that have earned Specializations increased nearly three times over the past year (based on Google Cloud data), which was reflected in interviews conducted by Forrester as well.What opportunities lie ahead?Forrester asked partners about the road ahead, such as where Google Cloud partners see the most opportunity to grow and differentiate their businesses. We know that it’s still early days for cloud migration across industries, but a few key product areas stood out as opportunities for partners—particularly, data analytics, artificial intelligence, machine learning, and building custom IP. Customer engagements in these areas are leading to repeat business and larger contract values for partners, Forrester found, so building expertise can help “further bolster partners’ value proposition and differentiation in the marketplace.” We’re excited about the shared opportunity we have with partners to help customers solve their trickiest challenges and address their biggest opportunities with Google Cloud. To learn more, download and read Forrester’s full TEI study, “The Google Cloud Business Opportunity for Partners,” here. Visit us here to learn about our Partner Advantage program, including more details about how you can start earning new Google Cloud Specializations and Expertises.
Quelle: Google Cloud Platform

7. Februar 2020

da Agency

How SAP users are achieving retail transformation with Google Cloud

The retail industry is in the midst of a transformation. Online commerce has emerged as a force to reckon with, commanding close to $6 trillion in market opportunity by 2022. With so much at stake, nearly half of all retailers are looking to the cloud to improve customer omnichannel experience and retail store performance. And retailers utilizing SAP solutions are no exception: 75% of retailers surveyed by the Americas’ SAP Users Group (ASUG whitepaper) expressed plans to increase digital investments in the next two years by at least 10% in order to accelerate digital transformation. Of those surveyed, 1 in 4 intend to increase investments significantly, by 50% or more.Retailers know what they need to offer to evolve today: a customer-focused, data-driven, seamless customer experience. But that journey is filled with technological roadblocks that are leaving even the largest retailers in limbo. For retailers innovating with SAP technologies, these roadblocks can present difficulties while migrating, deploying, and running new software that’s expensive and challenging to scale on legacy, on-premises infrastructure. Central to making the transformation journey a success is leveraging the public cloud and choosing the right public cloud service provider (CSP) — remember that not all clouds are created equal. Here at Google Cloud, we’ve helped SAP customers and retailers achieve transformation success by:Giving customers a simplified cloud journey with access to our Cloud Acceleration Program (CAP), and our robust partner community. Helping to accelerate innovation with industry-leading advanced analytics and AI/ML tools.Providing a scalable and elastic infrastructure to rightsize your applications and instances.Minimizing downtime with automated infrastructure maintenance with our Live Migration offering.Let’s take a look at how three retailers using SAP on Google Cloud were able to face their technology challenges head-on and bring their visions for digital transformation to life.Omnichannel: MediaMarktSaturn’s road to customer-centricityCustomers in the digital age expect personalized, seamless omnichannel experiences—from browsing online or via mobile to in-store and checkout. Most retailers are eager to deliver on this expectation, especially with rising technologies like AI, ML, and predictive analytics promising seamless omnichannel experiences. But contrast retail’s future tech landscape with today’s reality: 75% of SAP retail solution customers who participated in our recent ASUG study qualify as digital newcomers that are still in the early stages of transformation. In order to successfully offer personalized, customer-centric omnichannel experiences, retailers must generate customer insights in real time. However, this requires massive compute resources that are beyond the capabilities of most current on-premises infrastructures leveraging SAP.MediaMarktSaturn Retail Group, one of the world’s leading consumer electronics retailers, recently encountered data pipeline challenges that prevented the company from modernizing its omnichannel and retail strategies. MediaMarktSaturn was looking to unify its large data sets and infrastructure across its SAP solutions to generate accurate and relevant insights for both its business and its customers. However, MediaMarktSaturn’s legacy hardware infrastructure was not only incapable of handling the data volumes required to realize its omnichannel goal, but it was also unable to scale up and then back down again to accommodate varying levels of traffic without disruption. To overcome these technical and infrastructural hurdles, MediaMarktSaturn chose Google Cloud to help modernize and migrate its SAP workloads into the cloud. Together with Google Cloud, MediaMarktSaturn decided to leverage Google Kubernetes Engine (GKE), BigQuery, and BigTable to store, mine, cleanse, and analyze data to generate real-time, personalized insights that would better serve customers across all channels. The effort has so far yielded a 30% increase in conversion rates, due to optimizing their search technology and high-performance data handling. Looking to the future and equipped with the tools to modernize its retail strategy, MediaMarktSaturn has started to build analytics tools that explore price elasticity and price prediction based on multiple variables.Store operations: How Loblaw is delighting customers with seamless experiencesBuilding on the omnichannel experience, retailers are also rapidly modernizing store operations, outpacing the agility of their on-premise SAP infrastructure. With optimized express checkout, on-shelf and intelligent inventory management, and dynamic assortment planning on the retail tech horizon, it’s becoming increasingly critical that retail businesses have the foundation to build, test, and deploy the emerging technologies that are critical to compete. Retailers that delay infrastructural modernization in favor of layering new swaths of code on top of legacy systems risk creating a highly complex, coupled, and unscalable monolith that’s prone to downtime and data inaccuracies. Loblaw, Canada’s food and pharmacy leader and the nation’s largest retailer, recently encountered data pipeline issues similar to those at MMS while leveraging SAP Hybris in traditional on-prem environments. It had the goal of enabling personalized product recommendations on ecommerce platforms, but the technology was missing the mark, as the quality of suggestions and response latency had room for improvement. Loblaw also wanted to enable marketers to run promotions at any time, without requiring conversations with IT to prepare ecommerce systems. Loblaw decided to leverage public cloud because achieving its vision on-premises would require expanding its data centers and creating dedicated IT maintenance and operations teams. Rather than investing even more resources to support dated, inflexible technology solutions, Loblaw picked Google Cloud:“We thought, ‘Why don’t we offload all that effort to someone who’s doing it at scale, making the appropriate investments, and staying ahead in technology so that we can really focus our efforts on driving value to the customer,’ ” says Hesham Fahmy, Vice President of Technology at Loblaw.The first phase of Loblaw’s migration to the cloud involved its online grocery store, QuickShop, that leverages transaction data from SAP Hybris. Google Cloud offers a certified infrastructure for SAP Hybris, removing the administrative burden required to create an architectural foundation for modernization. Loblaw also uses BigQuery to run real-time analysis of customer data across the buying lifecycle to serve customers with more relevant offers. As a result of the partnership between Google Cloud and SAP, Loblaw has experienced a four-fold improvement in QuickShop’s performance, a three-fold increase in site capacity, and a 50% time savings for its Site Reliability Engineers, allowing the company to focus on further innovations in customer experience. Logistics, fulfillment, and delivery: MultiPharma’s path to serving customer needs with automated warehouses They may not get as much attention, but back-end operations are critical to retail success. Real-time, accurate, automated warehouse management is one of those workloads. From robotics and RFID tagging to on-demand inventory management, warehousing systems require a vast amount of data from all across a retailer’s ecosystem, both online and in-store. Much like the issues that come with developing omnichannel and store operations innovations, modernizing a company’s warehousing can strain legacy, on-prem infrastructure, causing inaccuracies, downtime, and unfulfilled orders. For pharmaceutical retailer MultiPharma, a key value proposition is prompt delivery of medication orders to pharmacists, even during periods of high demand. This required heavy investments in warehouse distribution, robotics, and automation—technologies that need scalable, elastic, and extensible infrastructure. MultiPharma originally satisfied this need with a legacy back-end SAP system and its own private cloud. But issues with cost and flexibility prompted the company to leverage SAP HANA and move to the public cloud. While the company considered several cloud services providers, MultiPharma selected Google Cloud for its superior VM solutions, flexible sizing, and pricing structures. MultiPharma phased the migration of SAP workloads into Google Cloud, the first of which involved creating a development environment for teams to conduct agile testing before finishing the product environment. Within the first phase, MultiPharma is already reaping benefits, including greater flexibility and increased resources that allow it to concentrate on further business innovations, such as optimizing ecommerce and customer-facing applications. As the retail industry continues to transform, retailers that embrace cloud technologies are increasingly positioned to take advantage of emerging opportunities. But in order for increased investments in digital transformations to pay off, retailers leveraging SAP need to ensure their infrastructure and data pipeline are ready for upcoming innovations. Although many enterprises may be tempted to temporarily solve this challenge by layering software in legacy, on-prem architecture, doing so almost certainly guarantees an inflexible, unscalable, inelastic, and costly monolith incapable of continuous modernization. Like MediaMarktSaturn, Loblaw, and MultiPharma, forward-thinking retailers should consider leveraging the cloud’s many offerings and managed services to not only remove the burden of infrastructure and data development and maintenance, but also to enable the best performance from their SAP and technology investments. To learn more about Google Cloud’s work with retailers utilizing SAP technologies and get key takeaways, read “Google Cloud Strategy Guide: 5 Learnings for Your SAP Retail Workloads.” You can also learn more about our SAP and retail industry solutions.
Quelle: Google Cloud Platform