Cloud Computing Köln

Amazon Connect Customer now uses generative AI to automatically evaluate self-service interactions

Amazon Connect Customer now enables managers to use generative AI to automatically evaluate self-service interactions, and get aggregated insights to help improve customer experience. Managers can define custom evaluation criteria in natural language within evaluation forms — such as “Were all of the customer issues resolved by the AI agent?” — which generative AI uses to help assess the quality of the self-service interaction. Connect provides detailed reasoning for the evaluation along with relevant reference points from the conversation transcript. Managers can review these insights in aggregate and on individual contacts, alongside self-service interaction recordings and transcripts, to identify opportunities to improve AI agent performance.
This feature is available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Europe (Frankfurt). To learn more, please visit our documentation and our webpage. For information about Amazon Connect Customer pricing, please visit our pricing page.
Quelle: aws.amazon.com

Amazon GuardDuty Malware Protection for AWS Backup supports Amazon S3 continuous backups

Amazon GuardDuty Malware Protection for AWS Backup is now available for Amazon S3 continuous backups. You can now scan your S3 continuous backups for malware and identify clean points in time across your entire backup timeline for safe recovery.
You can enable full or incremental malware scans for S3 continuous backups within your backup plan, and run on-demand scans up to any restorable point in time. You can now query the malware scan status at any point in time within your continuous backup using the new GetPITRMalwareScanResults API, allowing you to verify whether a specific recovery time is clean before initiating a restore.
Support for S3 continuous backups is available in all AWS Regions where Amazon GuardDuty Malware Protection for AWS Backup is supported. You can get started using the AWS Backup console, API, or CLI. To learn more, visit the AWS Backup documentation and Amazon GuardDuty Malware Protection documentation.
Quelle: aws.amazon.com

Amazon EC2 R8i and R8i-flex instances are now available in AWS GovCloud (US-East) Region

Starting today, Amazon Elastic Compute Cloud (Amazon EC2) R8i and R8i-flex instances are available in the AWS GovCloud (US-East) Region. These instances are powered by custom Intel Xeon 6 processors, available only on AWS, delivering the highest performance and fastest memory bandwidth among comparable Intel processors in the cloud. The R8i and R8i-flex instances offer up to 15% better price-performance, and 2.5x more memory bandwidth compared to previous generation Intel-based instances. They deliver 20% higher performance than R7i instances, with even higher gains for specific workloads. They are up to 30% faster for PostgreSQL databases, up to 60% faster for NGINX web applications, and up to 40% faster for AI deep learning recommendation models compared to R7i. R8i-flex, our first memory-optimized Flex instances, are the easiest way to get price performance benefits for a majority of memory-intensive workloads. They offer the most common sizes, from large to 16xlarge, and are a great first choice for applications that don’t fully utilize all compute resources. R8i instances are a great choice for all memory-intensive workloads, especially for workloads that need the largest instance sizes or continuous high CPU usage. R8i instances offer 13 sizes including 2 bare metal sizes and the new 96xlarge size for the largest applications. R8i instances are SAP-certified and deliver 142,100 aSAPS, delivering exceptional performance for mission-critical SAP workloads. To get started, sign in to the AWS Management Console. For more information about the R8i and R8i-flex instances visit the AWS News blog.
Quelle: aws.amazon.com

Amazon EC2 M8i and M8i-flex instances are now available in AWS GovCloud (US-East) Region

Starting today, Amazon EC2 M8i and M8i-flex instances are now available in AWS GovCloud (US-East) Region. These instances are powered by custom Intel Xeon 6 processors, available only on AWS, delivering the highest performance and fastest memory bandwidth among comparable Intel processors in the cloud. The M8i and M8i-flex instances offer up to 15% better price-performance, and 2.5x more memory bandwidth compared to previous generation Intel-based instances. They deliver up to 20% better performance than M7i and M7i-flex instances, with even higher gains for specific workloads. The M8i and M8i-flex instances are up to 30% faster for PostgreSQL databases, up to 60% faster for NGINX web applications, and up to 40% faster for AI deep learning recommendation models compared to M7i and M7i-flex instances. M8i-flex are the easiest way to get price performance benefits for a majority of general-purpose workloads like web and application servers, microservices, small and medium data stores, virtual desktops, and enterprise applications. They offer the most common sizes, from large to 16xlarge, and are a great first choice for applications that don’t fully utilize all compute resources. M8i instances are a great choice for all general purpose workloads, especially for workloads that need the largest instance sizes or continuous high CPU usage. The SAP-certified M8i instances offer 13 sizes including 2 bare metal sizes and the new 96xlarge size for the largest applications. To get started, sign in to the AWS Management Console. For more information about the new instances, visit the M8i and M8i-flex instance page or visit the AWS News blog.
Quelle: aws.amazon.com