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Today, we are excited to announce the public preview of six new features in Dialogflow CX that make it the best chatbot virtual agent for enterprises.With these features, our customers will be able to improve the end-user conversational experience and manage security and deployment better. These launches also include some console improvements and built-in support for making the bot building experience more efficient.Here’s a selection of what’s new:Streaming partial responsePrivate network access to Webhook targetsSearch in consoleSystem functions supportContinuous tests and deploymentChange Diffs in Change HistoryStreaming Partial ResponseUntil now, Dialogflow CX was only able to send ordered responses to the end user once the agent’s turn was over (which includes webhook execution). For some customers, it can take 10-15 seconds for their webhooks to execute, during which time, the bot is silent and the end user is left waiting (and probably wondering!)Owing to the Streaming Partial Response feature, if a webhook will likely run for a long time, customers can now add a static response in the fulfillment and enable partial response when using streaming APIs. This way, the Dialogflow Streaming API will send partial bot responses to the user while the webhook is executing, improving the ‘perceived’ latency in such scenarios. Here’s a sample conversation without partial response:Now, a sample conversation with partial response:To enable partial response use the toggle button under the ‘Fulfillment’ section in the Dialogflow CX UI as shown below:Private network access to Webhook targets Dialogflow now integrates withService Directory private network access so it can connect to webhook targets inside our customers’ VPC network. This keeps the traffic within the Google Cloud network and enforcesIAM andVPC Service Controls for enterprise security. Learn more about setting this up in our Dialogflow CX documentation.Search EverywhereWondering how to navigate through hundreds of intents, thousands of training phrases? Dialogflow CX’s new global search functionality enables users to search, filter and access resources like pages, intents, training phrases, entity types, webhooks, route groups and more. One can easily search relevant resources using the ‘resource type’ filter while searching. Search results can further be narrowed down by clicking on the ‘Search Options’ icon. This allows users to specify a criteria for filtering search results. For instance, users can search for intents containing a certain training phrase, routes referencing a certain intent and more. Continuous Tests and DeploymentBuilding an enterprise-grade bot often involves intensive QA (Quality Assurance) and deployment processes, which can lead to a lot of manual work. The CI/CD (Continuous Integration/Continuous Deployment) feature in Dialogflow CX aims to assist bot developers with new tools to manage their bot release cycles.Using this feature, one can automatically run a set of test cases configured for an environment to verify the intended behavior of the agent in that environment. Users can also use the continuous deployment setting to run verification tests before deploying a flow version to the environment to prevent unintended behaviors and minimize errors.System functionsDialogflow now has supportedsystem functions that can execute common arithmetic, string manipulation, conditional and date/time operations. This will save our users the extra effort to write code for these operations, thus improving efficiency. This is also a step towards centralization of business logic of the bot, reducing dependency on webhooks. Customers can apply these inline system functions in their agent’sconditions and fulfillments (such astext responses,conditional responses andparameter presets) to generate dynamic values during conversations. Here’s an example:Here the agent is responding back with a dynamically calculated count of the number of items in a customer’s list. The dynamic calculation is made possible by simply using system functions for counting the number of parameters (COUNT) in the session and converting that number to text (TO_TEXT) for display. CurrentFunctions list:Arithmetic operations: ADD, MINUS, RANDString manipulation: LOWER, SUBSTITUTE, SPLIT, JOIN, CONCATENATE, MID, LEN, TO_TEXT, CONTAINConditional: IFDate/time: NOW, FORMAT_DATEOther: COUNTChange DiffsDialogflow CX makes it really easy to work with teams on a single agent, with this new enhancement to the Change history feature in Dialogflow CX, which logs changes made to the agent. Users can now click each entry in the change history table to view the before and after of each resource and see exactly what changed.Sample screenshot:ConclusionWith these new features in Dialogflow CX, it is easier for enterprises to build and manage large and complex agents. Streaming partial responses will improve the experience of the end user when connecting to external systems via webhooks. The search functionality and system functions will help make the bot building process more efficient. The features around continuous tests and deployment will make it easier to manage the CI/CD pipeline. And with the Service Directory integration for private network access in webhooks, enterprises can better secure their back-end code. Finally, change diffs along with change history will make change management easier while working with large teams.Stay tuned for more features that will enhance the collaboration experience in Dialogflow CX, visual builder improvements and features to help our power users build and manage bots more efficiently.Related ArticleRespond to customers faster and more accurately with Dialogflow CXNew Dialogflow CX Virtual Agents can jumpstart your contact center operational efficiency goals, drive CSAT up and take care of your huma…Read Article
Quelle: Google Cloud Platform

27. August 2021

da Agency

Save messages, money, and time with Pub/Sub topic retention

Starting today, there is a simpler, more useful way to save and replay messages that are published to Pub/Sub: topic retention. Prior to topic retention, you needed to individually configure and pay for message retention in each subscription. Now, when you enable topic retention, all messages sent to the topic within the chosen retention window are accessible to all the topic’s subscriptions, without increasing your storage costs when you add subscriptions. Additionally, messages will be retained and available for replay even if there are no subscriptions attached to the topic at the time the messages are published. Topic retention extends Pub/Sub’s existing seek functionality—message replay is no longer constrained to the subscription’s acknowledged messages. You can initialize new subscriptions with data retained by the topic, and any subscription can replay previously published messages. This makes it safer than ever to update stream processing code without fear of data processing errors, or to deploy new AI models and services built on a history of messages. Topic retention explainedWith topic retention, the topic is responsible for storing messages, independently of subscription retention settings. The topic owner has full control over the topic retention duration and pays the full cost associated with message storage by the topic. As a subscription owner, you can still configure subscription retention policies to meet your individual needs.Topic-retained messages are available even when the subscription is not configured to retain messagesInitializing data for new use casesAs organizations become more mature at using streaming data, they often want to apply new use cases to existing data streams that they’ve published to Pub/Sub topics. With topic retention, you can access the history of this data stream for new use cases by creating a new subscription and seeking back to a desired point in time.Using the GCloud CLI These two commands initialize a new subscription and replay data from two days in the past. Retained messages are available within a minute after the seek operation is performed.Choosing the retention option that’s right for youPub/Sub lets you choose between several different retention policies for your messages; here’s an overview of how we recommend you should use each type.Topic retention lets you pay just once for all attached subscriptions, regardless of when they were created, to replay all messages published within the retention window. We recommend topic retention in circumstances where it is desirable for the topic owner to manage shared storage.Subscription retention allows subscription owners, in a multi-tenant configuration, to guarantee their retention needs independently of the retention settings configured by the topic owner.Snapshots are best used to capture the state of a subscription at the time of an important event, e.g. an update to subscriber code when reading from the subscription.Transitioning from subscription retention to topic retentionYou can configure topic retention when creating a new topic or updating an existing topic via the Cloud Console or the gcloud CLI. In the CLI, the command would look like:gcloud alpha pubsub topics update myTopic –message-retention-duration 7d.If you are migrating to topic retention from subscription storage, subscription storage can be safely disabled after 7 days.What’s nextPub/Sub topic retention makes reprocessing data with Pub/Sub simpler and more useful. To get started, you can read more about the feature, visit the pricing documentation, or simply enable topic retention on a topic using Cloud Console or the gcloud CLI.Related ArticleHow to detect machine-learned anomalies in real-time foreign exchange dataModel the expected distribution of financial technical indicators to detect anomalies and show when the Relative Strength Indicator is un…Read Article
Quelle: Google Cloud Platform

27. August 2021

da Agency

Celebrating Women’s Equality Day with Google Cloud

Editor’s note: August 26th is Women’s Equality Day, a day celebrated in the United States to commemorate the 1920 adoption of the Nineteenth Amendment to the United States Constitution, which prohibits the states and the federal government from denying the right to vote on the basis of sex. This post celebrates this moment in U.S. history and all women globally.On this day, 101 years ago, the Nineteenth Amendment to the United States Constitution was adopted. This monumental amendment granted women the right to vote and protects U.S. citizens from being denied the right to vote on the basis of sex. Today, the Google Cloud community celebrates and remembers those who have fought and continue to fight for the voting rights of all people. While this day is officially celebrated in the U.S., we’re taking this time to celebrate all women globally. Women’s Equality Day is an important moment to recognize the powerful women and movements that have paved the way for us while continuing to work to break barriers for the next generation. As members of the Google Cloud team, we are passionate about seeking opportunities for women and underrepresented communities to have a voice and strive to reflect the diversity of our users and fellow Googlers in all that we do. We asked members of the Google Cloud team, “What does Women’s Equality Day mean to you?”. The responses were hopeful and passionate, calling for a celebration of the progress made while recognizing that there is still work to be done. The respondents highlighted areas where they are committed to doing the work now and in the future to make sure that equality is a reality for all women. We are inspired by the words of our peers and are honored to share them with you today. Alison Wagonfeld, VP Marketing, Google Cloud, thanks all the women before her that fought for our rights and pledges to women around the world that she will fight every day for global equality for women.Eva Tsai, Director, Marketing Strategy & Operations, Google Cloud, wisely proclaims that we do not have to choose between greatness and diversity. Without diversity, there’s no greatness.Allison Romano, Director, Digital Experience, Google Cloud, is calling to fix the wage gap to make sure women have pay equality and are treated, valued, and paid equally.Taylor Sterling, Director of Customer Marketing, Google Workspace, Google Cloud is proud to be a part of a company that shines a light on all opportunities to expand knowledge.Cynthia Hester, Director, Customer Programs, Google Cloud, is expanding the narrative of this day beyond women getting the right to vote and committed to contributing to making sure that equality is a reality for all women.Teena Piccione, Managing Director, US, TMEG Industry, asks us to join her as we celebrate today and continue to ensure that we are still shattering that glass ceiling, hacking that glass ceiling and making a difference for the generations to come.Patricia Hadden, Growth Marketing, Google Workspace, celebrates those women in her life that are symbols of strength in her life from those who are incredibly well known to our mothers and our grandmothers.Kristi Berg, Director, Enterprise Customer Demand, reminds us that there are still barriers that keep women from living up to their potential and that the empowerment of girls is key to social, economic and political stability.Jeana Jorgensen, Senior Director, Product Marketing, Google Cloud, is reminding us of the power of encouragement and urging us to use our words for good and to build up our fellow women.Kady Dundas, Director of Product Marketing, Google Workspace, Google Cloud, is reflecting on the “journey of our trans sisters…and celebrating with them this year”.Visit Google’s Diversity, Equity & Inclusion site to learn more about Google’s commitment to continuing to make diversity, equity, and inclusion part of everything we do. Here you can read our 2021 Annual Diversity Report and check out Google’s approach to diversity, equity, and inclusion.Related ArticleRead Article
Quelle: Google Cloud Platform