Cloud Computing Köln

Amazon Connect now provides integrated workflows for managers to coach agents

Amazon Connect now delivers integrated agent coaching workflows that enable contact center managers to provide timely, targeted feedback directly within the Connect UI. When managers identify improvement opportunities through evaluation scorecards, they can immediately create coaching plans with specific customer interaction examples. For example, a manager can share interactions with an agent where they excelled at problem-solving but could show more customer empathy, with examples of empathetic language to use going forward. After coaching sessions, agents acknowledge feedback and add notes to confirm understanding of expectations and next steps. Both managers and agents access all coaching history on a single page, enabling systematic progress tracking and improved coaching effectiveness. This integrated approach eliminates coaching delays and creates accountability throughout the agent development process, accelerating performance improvement across contact center operations. This feature is available in all regions where Amazon Connect is offered. To learn more, please visit our documentation and our webpage. 
Quelle: aws.amazon.com

Amazon EC2 High Memory U7i instances now available in additional regions

Amazon EC2 High Memory U7i instances with 8TB of memory (u7i-8tb.112xlarge) are now available in AWS Asia Pacific (Hyderabad), and U7i instances with 12TB of memory (u7i-12tb.224xlarge) are now available in AWS Europe (Spain). U7i instances are part of AWS 7th generation and are powered by custom fourth generation Intel Xeon Scalable Processors (Sapphire Rapids). U7i-8tb instances offer 8TiB of DDR5 memory, U7i-12tb instances offer 12TiB of DDR5 memory, enabling customers to scale transaction processing throughput in a fast-growing data environment.
U7i-8tb instances offer 448 vCPUs and U7i-12tb instances offer 896 vCPUs. Both instance types support up to 100 Gbps of Amazon Elastic Block Store (Amazon EBS) bandwidth for faster data loading and backups, up to 100 Gbps of network bandwidth, and ENA Express. 
U7i instances are ideal for customers using mission-critical in-memory databases like SAP HANA, Oracle, and SQL Server.
To learn more about U7i instances, visit the High Memory instances page.
Quelle: aws.amazon.com

Amazon EC2 R7gd instances are now available in South America (Sao Paulo) Region

Starting today, Amazon Elastic Compute Cloud (Amazon EC2) R7gd instances with up to 3.8 TB of local NVMe-based SSD block-level storage are available in South America (Sao Paulo) Region. R7gd are powered by AWS Graviton3 processors with DDR5 memory are built on the AWS Nitro System. They are ideal for memory-intensive workloads such as open-source databases, in-memory caches, and real-time big data analytics and are a great fit for applications that need access to high-speed, low latency local storage, including those that need temporary storage of data for scratch space, temporary files, and caches. To learn more, see Amazon R7gd Instances. To get started, see the AWS Management Console.
Quelle: aws.amazon.com

Amazon EC2 C8gd and M8gd instances are now available in additional AWS Regions

Amazon Elastic Compute Cloud (Amazon EC2) C8gd and M8gd instances with up to 11.4 TB of local NVMe-based SSD block-level storage are now available in additional regions. C8gd instances are now available in South America (Sao Paulo). M8gd instances are now available in Europe (Ireland). These instances are powered by AWS Graviton4 processors, delivering up to 30% better performance over Graviton3-based instances. They have up to 40% higher performance for I/O intensive database workloads, and up to 20% faster query results for I/O intensive real-time data analytics than comparable AWS Graviton3-based instances. These instances are built on the AWS Nitro System and are a great fit for applications that need access to high-speed, low latency local storage. Each instance is available in 12 different sizes. They provide up to 50 Gbps of network bandwidth and up to 40 Gbps of bandwidth to the Amazon Elastic Block Store (Amazon EBS). Additionally, customers can now adjust the network and Amazon EBS bandwidth on these instances by 25% using EC2 instance bandwidth weighting configuration, providing greater flexibility with the allocation of bandwidth resources to better optimize workloads. These instances offer Elastic Fabric Adapter (EFA) networking on 24xlarge, 48xlarge, metal-24xl, and metal-48xl sizes. To learn more, see Amazon C8gd Instances and Amazon M8gd Instances. To explore how to migrate your workloads to Graviton-based instances, see AWS Graviton Fast Start program and Porting Advisor for Graviton. To get started, see the AWS Management Console.
Quelle: aws.amazon.com

Amazon EC2 C8id instances are now available in Europe (Spain)

Amazon Elastic Compute Cloud (EC2) C8id instances powered by custom Intel Xeon 6 processors feature up to 384 vCPUs, 768GiB of memory, and 22.8TB of NVMe SSD storage and deliver up to 43% higher performance and 3.3x more memory bandwidth compared to previous generation C6id instances. Starting today, C8id instances are available in Europe (Spain) region. These instances deliver up to 46% higher performance for I/O intensive database workloads, and up to 30% faster query results for I/O intensive real-time data analytics than previous sixth-generation instances. Additionally, these instances support Instance Bandwidth Configuration, allowing 25% flexible allocation between network and EBS bandwidth, allocating resources optimally for each workload. C8id instances are ideal for compute-intensive workloads such as high-performance web servers, batch processing, distributed analytics, ad serving, video encoding, and gaming servers. C8id instances are available in US East (N. Virginia, Ohio), US West (Oregon), Europe (Frankfurt, Spain), and Asia Pacific (Tokyo) regions. Customers can purchase these instances via Savings Plans, On-Demand instances, and Spot instances. For more information visit the Amazon EC2 instance type page.
Quelle: aws.amazon.com