Get inspired: Five Microsoft partners using generative AI to enhance productivity

Generative AI has become a critical tool for businesses seeking to streamline tasks and enhance productivity. Today, generative AI can generate everything from written content and music to product designs and programming code, paving the way for unprecedented levels of automation.

The demand and impact of cutting down on repetitive tasks is real. Generative AI solutions such as Azure OpenAI Service improve productivity and are useful for content creation, scientific advancement, customer service, and marketing automation.

According to a 2023 report by McKinsey Global Institute:

Combining generative AI with all other technologies could add 0.2 to 3.3 percentage points annually to productivity growth.  

Generative AI could further reduce the volume of human-serviced contacts by up to 50 percent, depending on a company’s existing level of automation.

AI agents integrated through APIs could act nearly autonomously or as copilots, giving real-time suggestions to agents during customer interactions.

In the lead identification stage of drug development, scientists can use foundation models to automate the preliminary screening of chemicals to search for those that will produce specific effects on drug targets. 

A 2023 BCG (Boston Consulting Group) article reported that emails drafted by a generative AI application achieved 18 percent higher customer happiness scores than humans’ email responses.

By streamlining tasks that were previously manual, time-consuming, and error-prone, generative AI is not just a tool for businesses—but a critical driver of future success.

How partners benefit from Generative AI

Customers around the globe have benefitted from the Microsoft AI Cloud Partner Program by allowing them to build quickly, scale growth, and sell worldwide. AI-specific benefits help partners leverage Microsoft’s extensive resources such as access to AI expertise, and network to develop, market, and sell AI solutions, thereby enhancing their competitiveness in the rapidly growing field of artificial intelligence.

Let’s have a look at how five partners (Commerce.AI, Datadog, Modern Requirements, Atera, and SymphonyAI) have powered their customers’ transformations and derived value from using generative AI.

Commerce.AI

Commerce.AI uses a combination of its own technology, Microsoft, and OpenAI solutions to streamline productivity in customer support centers using automation. When a customer call is received, Azure AI Services transcribes it in real-time using a custom Commerce.AI model, and, if necessary, translates it. Post-call, the system utilizes OpenAI technology to automatically generate a summary, determining any follow-up actions and exporting the data to Microsoft Dynamics 365, thereby eliminating the need for agents to write post-call notes. Commerce.AI’s solutions are lauded for enhancing productivity by up to 50 percent, increasing efficiency, and delivering instant insights.

“With OpenAI models, the answers to our questions are ready the moment we ask them,” says Andy Pandharikar: Founder and Chief Executive Officer at Commerce.AI. “What we’ve done at Commerce.AI using Azure OpenAI Service is supercharge our customers’ ability to take action based on those insights through automation.”

By automating workflows, Commerce.AI can respond swiftly to shifts in customer priorities. By analyzing unstructured data and using the insights to automate new ad campaigns or launch new products, Commerce.AI predicts that the cost of generative AI in business will decrease as its applications expand.

Datadog

Since launching its first monitoring solution for Azure Virtual Machines in 2015, Datadog has expanded its capabilities by embedding observability solutions within the Azure portal and developing over 600 in-house integrations. With many of Datadog’s customers leveraging Azure OpenAI Service, Datadog developed a seamless Azure OpenAI Service integration to expedite monitoring operations and improve efficiency.

This integration provides comprehensive monitoring for cloud-native and hybrid workloads, accelerates cloud adoption journeys, brings innovative monitoring capabilities, and guarantees best-in-class service quality.

“We have everything configured for autoscaling,” explains Benjamin Pineau, Senior Software Engineer at Datadog, “and Azure will always adapt to our needs, upping capacity by several hundreds of high-memory instances to ingest a spike and then slowing back down in a matter of minutes.”

Since launching this solution at Microsoft Build 2023, hundreds of organizations, including Fortune 50 and large global multinational companies, have adopted Datadog to monitor their AI applications. The solution enables these companies to monitor analytics, optimize costs, and troubleshoot issues in AI-powered applications, freeing up their development teams to focus on customer-centric product development. With this integration, customers can access metrics from Azure Virtual Machines, tag Azure metrics with resource-specific data, gain unique insights into their Azure environment, and correlate data across various Azure applications.

Modern Requirements

Modern Requirements is committed to optimizing the requirements processes of its customers through automation. Their key services include providing the tools necessary for effective project management throughout their life cycles, hastening time to market, and enhancing project quality. Their target sectors range from healthcare and financial services to automotive, aviation, and government, all of which have the common need for regulatory compliance, auditability, and seamless workflow solutions.

The foundation of Modern Requirements’ solution is Microsoft Azure DevOps, chosen for its scalability and security. The integration with Azure OpenAI Service further enhances this with its multifaceted model capable of handling various tasks while ensuring data privacy and security. This integration requires minimal training and opens doors for significant enhancements through OpenAI.

Designed with intent, Modern Requirements4DevOps serves both Modern Requirements’ and Microsoft’s clients in their product development life cycles by automating numerous functions. It further enriches this service with the introduction of Copilot4DevOps, an implementation of ChatGPT in Modern Requirements4DevOps. This tool automates several phases in the product development life cycle, freeing users to focus more on analytical and collaborative tasks.

Modern Requirements4DevOps relieves workflow and data management burdens, storing all information in a single source of truth in Azure DevOps. The extension also transforms Azure DevOps into a knowledge management system, moving away from just record-keeping and workflow management.

The solution is used by requirements engineers, business analysts, test leads, compliance leads, project managers, and project architects for information provision, reuse, and collaboration. It effectively substitutes up to half a dozen costly tools, providing an integrated, supportive, and affordable alternative for their clients.

Atera

Atera, an Israeli software company, has set a mission to increase IT efficiency tenfold through its AI-powered IT Platform. Developed in collaboration with Microsoft using Azure OpenAI Service, this groundbreaking tool offers a comprehensive view of IT activities and proactively identifies and resolves issues, allowing IT professionals to concentrate on critical tasks.

The platform, serving 11,000 customers across 105 countries, is revolutionizing the way IT issues are handled. It collects metrics continuously, offers immediate solutions, and remotely fixes machines. When customers contact IT support, the autopilot responds instantly with solutions, while a co-pilot takes over in case of complex issues, offering a summarized problem description and recommended solutions to technicians.

“Instead of spending 20 minutes trying to understand the problem, 15 minutes deciding on a solution, and then possibly 40 minutes to remotely fix the issue or two hours writing a script to run it, the technician can focus directly on fixing the issue,” says Oshri Moyal, Co-Founder and CTO of Atera. “All it takes is a few clicks, and the problem is solved. This change means a single technician can go from handling seven to 70 cases per day.”

SymphonyAI

Financial crime, which includes fraud and money laundering, is a major global concern, costing around five percent of the global GDP, and is linked to crimes like human trafficking and terrorism, among others. SymphonyAI is taking innovative steps to address this problem. The company’s Sensa-NetReveal division offers AI-powered solutions designed to detect financial crime and assist financial investigators. They have integrated AI algorithms and machine learning models into their platform to identify previously undetected risk areas, aiming to complete investigations up to 70 percent faster and with 70 percent less effort from human investigators.

Their Sensa Copilot—built on the Azure infrastructure, Azure Kubernetes Service (AKS), Azure AI solutions, and Azure OpenAI—was introduced in May 2023, and is designed to assist financial crime investigators by automatically collecting, collating, and summarizing financial and third-party information, identifying behaviors associated with money laundering, and efficiently analyzing these activities. Investigators can also use it to draft suspicious activity reports (SAR).

In early testing, the Sensa Copilot was shown to increase the productivity of a financial institution’s compliance department by approximately 60 percent, given the volume of alerts these institutions receive daily. This marks a significant shift in the financial crime investigation landscape. In a world where time and efficiency are of the essence, the five above-mentioned Microsoft Partners serve as an inspiration for all businesses, irrespective of their sector or size, to embrace the opportunities offered by generative AI.

Our commitment to responsible AI

Microsoft has a layered approach for generative models, guided by the Microsoft AI Principles. In Azure OpenAI, an integrated safety system provides protection from undesirable inputs and outputs and monitors for misuse. In addition, Microsoft provides guidance and best practices to help customers responsibly build applications using these models and expects customers to comply with the Azure OpenAI Code of Conduct.

Get started with Azure OpenAI Service 

Apply for access to Azure OpenAI Service by completing this form. 

Learn about Azure OpenAI Service and the latest enhancements. 

Get started with OpenAI GPT-4 in Azure OpenAI Service in Microsoft Learn. 

Read our Partner announcement blog, ”Empowering partners to develop AI-powered apps and experiences with ChatGPT in Azure OpenAI Service.” 

Learn how to use the new Chat Completions API (preview) and model versions for ChatGPT and GPT-4 models in Azure OpenAI Service. 

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Quelle: Azure

Microsoft empowers health organizations with generative AI and actionable data insights

This post was co-authored by Naveen Valluri, General Manager, Health Data & AI, Microsoft Health & Life Sciences.

In the past year, AI has transformed what we thought was possible and opened up new avenues for groundbreaking transformations. From creating personalized treatment plans to extracting insights from XRAYs and MRIs, generative AI has made the concept of artificial intelligence real—and accessible, such as with Azure AI Health Bot. For the healthcare industry, this might mean the beginning of a transformative era that changes how healthcare is delivered and accessed—making precision medicine truly individualized, speeding up groundbreaking research for life threatening diseases, and finding new and innovative ways to improve patient care.

Making AI and machine learning real and actionable starts with the data being analytics ready. Healthcare data has been growing at an exponential rate and most healthcare organizations don’t know where to start with organizing that data. It is usually on-premises, siloed, and hard to navigate. The very first step would be to make this data accessible and normalize it in a way that makes it ready for analytics and AI in the cloud. Industry-specific solutions in Microsoft Fabric provide relevant solutions that unify data and insights for healthcare organizations through one common architecture and experience. Now available in preview, healthcare data solutions in Microsoft Fabric eliminate the costly, time-consuming process of stitching together a complex set of disconnected, multi-modal health data sources—text, images, video, and more—and provide a secure and governed way for organizations to access, analyze, and visualize data-driven insights across their organization.

We’re making several exciting announcements about new data and AI capabilities that will be introduced across the Microsoft Cloud for Healthcare to help health organizations improve patient experience, gain new insights with machine learning and AI, and handle health information securely. Features like de-identification service and getting insights from unstructured text will also be available soon in Fabric. We’re pleased to announce:

General availability of multi-language support in Text Analytics for health, an Azure AI Language service. Healthcare organizations worldwide can use the Text Analytics for health service to extract meaningful insights in six languages in addition to English—Spanish, French, German, Italian, Portuguese, and Hebrew—making this technology more accessible to health organizations worldwide and improving health equity on a global scale.

De-identification service (in preview) in Microsoft Fabric and Azure Health Data Services so organizations can de-identify medical data such that the resulting data retains its clinical relevance and distribution while also adhering to the HIPAA privacy rule. Our service supports unstructured text and will soon cover various other data types (structured, imaging, and MedTech). The service uses state-of-the-art machine learning models to automatically extract, redact, or surrogate over 30 entities—including HIPAA’s 18 protected health information (PHI) identifiers—from unstructured text such as clinical notes, messages, or clinical trial studies.

Expansion of our Azure AI Health Bot in preview to allow healthcare organizations to build copilots for their healthcare professionals to further manage administrative and clinical workloads as well as improve patient experiences. Azure AI Health Bot is designed to help healthcare organizations create specialized chatbot experiences which are now powered by generative AI, enabling high-value conversational scenarios for the health and life sciences industry.

Adding three new built-in models in preview to Azure AI Health Insights. These built-in models create actionable, chronological patient timelines based on clinical data and evidence, provide simplified, patient-friendly versions of clinical notes and reports, and surface radiology insights from radiology reports to help radiologists improve their workflow.

Building a healthcare ecosystem with a partner network 

In addition to our exciting product announcements, Wolters Kluwer also announced that its Health Language Platform, a Fast Healthcare Interoperability Resources (FHIR®) terminology server, will work with Microsoft Azure and Azure Health Data Services to help customers enrich and standardize their healthcare data with medical ontologies on Microsoft Azure.  

Customers onboarding to Azure will be able to access Wolters Kluwer’s Health Language Platform via Azure Marketplace to validate and translate their FHIR data so that it is ready for future analysis. Organizations can achieve semantic interoperability across multi-modal data sources to propel a range of use cases across healthcare. 

Working with our partner ecosystem, Microsoft is committed to continuing to develop healthcare technology that helps our customers use Microsoft Cloud to derive insights from their data and responsibly use AI. By connecting our customers with the right partners in our ecosystem and giving them access to Azure Marketplace, we want to ensure they have access to the right building blocks for their organizations use case.  

Real-world innovation in healthcare

By combining Microsoft Cloud for Healthcare services and tools, health organizations are coming up with new and innovative solutions to meet their unique needs.

For example, let’s say a researcher is working on a new drug for Alzheimer’s disease and needs to find suitable patients with specific symptoms and diagnoses to work on a hypothesis. First, they would de-identify their raw data so that they can use it for their research. If we look at this from the perspective of the clinician, they may want to look at a specific set of patients to see if there are any similarities and patterns that may help them with treatment plans for specific patients. Once they have established this, they can then gather from clinical notes they may have missed to ensure they have the full picture. When writing out their report and prescriptions for the patient, the clinician can opt to simplify their note using AI, making the note much easier for the patient to read as it will exchange complicated terminology for something easier to understand.

Next, a patient who has been diagnosed with Alzheimer’s disease takes the leading role. They are interested in finding more information about their prescription medications in the report which they were able to understand much more easily than before due to the lack of medical jargon. They find that their hospital website has a chatbot and are easily able to interact with them to get answers about their medications and set up appointments if they want.

And that’s just one possibility. Whether it’s finding new treatments, enhancing patient engagement, or optimizing workflows, Microsoft Cloud for Healthcare can help healthcare organizations achieve more.

Helping solve healthcare’s biggest problems

At Microsoft, we want to empower you in solving the challenges you face on a day-to-day basis—whether it be reducing clinician burnout or delighting your patients with personalized care—and to do these—allowing you to gain insights from your data and develop and deploy AI at scale.

With the help of Dataside, a Microsoft partner in Brazil, Oncoclínicas is using Microsoft’s Azure AI text analytics for health to extract data from non-structured fields like medical notes, anatomic pathology, genomic, and imaging reports like MRI. This data was then used by Dataside for various use cases such as clinical trial feasibility, a better understanding of the scenarios for pharmacoeconomics, and gaining a deeper understanding of group epidemiology and outcomes of interest.

“Text Analytics for health was a turning point for Grupo Oncoclínicas to scale our processes and to structure our clinical notes, exam reports and field analysis, which previously only depended on manual curation. Having a solution that works in Portuguese is key—most global solutions tend to only cater to English, thereby neglecting other languages. Accuracy in the native Portuguese allowed us to maintain a high level of accuracy while analyzing the unstructured text.”—Marcio Guimaraes Souza, Head of Data and AI at Grupo Oncoclínicas.

“We are excited to be collaborating with Microsoft to explore the potential of generative AI through the Azure AI Health Bot. This partnership aims to enhance healthcare content utilization at Ramsay Healthcare, offering a transformative way for healthcare professionals to engage with the vast clinical knowledge base. Our innovative solution facilitates seamless and efficient interactions, providing healthcare teams with quick access to answers, recommendations, and inventive troubleshooting solutions, all delivered through an intuitive chat interface. We are confident that it holds the promise to play a pivotal role in our daily operations, reducing time to find relevant content, and potentially revolutionizing the way we provide patient care.”—Towa Jexmark, Head of Innovation and Strategic Partnerships at Ramsay Santé.

Do more with your data with Microsoft Cloud for Healthcare

With Microsoft Cloud for Healthcare, organizations can transform their patient experience, discover new insights with the power of machine learning and AI, and manage PHI data with confidence. Enable your data for the future of healthcare innovation with Microsoft Cloud for Healthcare.

We look forward to working with you as you build the future of health.

Introducing Microsoft Fabric and Copilot in Microsoft Power BI.

Learn more about Azure Health Data Services.

What is Azure Text Analytics for health?

Learn about Azure AI Health Bot.

Discover more about Azure AI Health Insights.

Learn more about Microsoft Cloud for Healthcare.

Discover how health companies are using Azure to drive better health outcomes.

FHIR® is the registered trademark of HL7 and is used with the permission of HL7.
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Quelle: Azure

How we interact with information: The new era of search

In today’s rapidly evolving technological landscape, generative AI, and especially Large Language Models (LLMs), are ushering in a significant inflection point. These models stand at the forefront of change, reshaping how we interact with information.

The utilization of LLMs for content consumption and generation holds immense promises for businesses. They have the potential to automate content creation, enhance content quality, diversify content offerings, and even personalize content. This is an inflection point and great opportunity to discover innovative ways to accelerate your business’s potential; explore the transformative impact and shape your business strategy today.

LLMs are finding practical applications in various domains. Take, for example, Microsoft 365 Copilot—a recent innovation aiming to reinvent productivity for businesses by simplifying interactions with data. It makes data more accessible and comprehensible by summarizing email threads in Microsoft Outlook, highlighting key discussion points, suggesting action items in MicrosoftTeams, and enabling users to automate tasks and create chatbots in Microsoft Power Platform.

Data from GitHub demonstrates the tangible benefits of Github Copilot, with 88 percent of developers reporting increased productivity and 73 percent reporting less time spent searching for information or examples.

Transforming how we search

Remember the days when we typed keywords into search bars and had to click on several links to get the information we needed?

Today, search engines like Bing are changing the game. Instead of providing a lengthy list of links, they intelligently interpret your question and source from various corners of the internet. What’s more, they present the information in a clear and concise manner, complete with sources.

The shift in online search is making the process more user-friendly and helpful. We are moving from endless lists of links towards direct, easy-to-understand answers. The way we search online has undergone a true evolution.

Now, imagine the transformative impact if businesses could search, navigate, and analyze their internal data with a similar level of ease and efficiency. This new paradigm would enable employees to swiftly access corporate knowledge and harness the power of enterprise data. This architectural pattern is known as Retrieval Augmented Generation (RAG), a fusion of Azure Cognitive Search and Azure OpenAI Service—making this streamlined experience possible.

The rise of LLMs and RAG: Bridging the gap in information access

RAG is a natural language processing technique that combines the capabilities of large pre-trained language models with external retrieval or search mechanisms. It introduces external knowledge into the generation process, allowing models to pull in information beyond their initial training.

Here’s a detailed breakdown of how RAG works:

Input: The system receives an input sequence, such as a question that needs an answer.

Retrieval: Prior to generating a response, the RAG system searches for (or “retrieves”) relevant documents or passages from a predefined corpus. This corpus could encompass any collection of texts containing pertinent information related to the input.

Augmentation and generation: The retrieved documents merge with the original input to provide context. This combined data is fed into the language model, which generates a response or output.

RAG can tap into dynamic, up-to-date internal and external data sources, and can access and utilize newer information without requiring extensive training. The ability to incorporate the latest knowledge leads to better precise, informed, and contextually relevant responses that brings a key advantage.

RAG in action: A new era of business productivity

Here are some scenarios where RAG approach can enhance employee productivity:

Summarization and Q&A: Summarize massive quantitates of information for easier consumption and communication.

Data-driven decisioning: Analyze and interpret data to uncover patterns, and identify trends to gain valuable insights.

Personalization: Tailor interactions with individualized information to result in personalized recommendations.

Automation: Automate repetitive tasks to streamline and be more productive.

As AI continues to evolve, its applications across various fields are becoming increasingly pronounced.

The RAG approach for financial analysis

Consider the world of financial data analysis for a major corporation—an arena where accuracy, timely insights, and strategic decision-making are paramount. Let’s explore how RAG use cases can enhance financial analysis with a fictitious company called Contoso.

1. Summarization and Q&A

Scenario: ‘Contoso’ has just concluded its fiscal year, generating a detailed financial report that spans hundreds of pages. The board members want a summarized version of this report, highlighting key performance indicators.

Sample prompt: “Summarize the main financial outcomes, revenue streams, and significant expenses from ‘Contoso’s’ annual financial report.”

Result: The model provides a concise summary detailing ‘Contoso’s total revenue, major revenue streams, significant costs, profit margins, and other key financial metrics for the year.

2. Data-driven decisioning

Scenario: With the new fiscal year underway, ‘Contoso’ wants to analyze its revenue sources and compare them to its main competitors to better strategize for market dominance.

Sample prompt: “Analyze ‘Contoso’s revenue breakdown from the past year and compare it to its three main competitors’ revenue structures to identify any market gaps or opportunities.”

Result: The model presents a comparative analysis, revealing that while ‘Contoso’ dominates in service revenue, it lags in software licensing, an area where competitors have seen growth.

3. Personalization

Scenario: ‘Contoso’ plans to engage its investors with a personalized report, showcasing how the company’s performance directly impacts their investments.

Sample prompt: “Given the annual financial data, generate a personalized financial impact report for each investor, detailing how ‘Contoso’s’ performance has affected their investment value.”

Result: The model offers tailored reports for each investor. For instance, an investor with a significant stake in service revenue streams would see how the company’s dominance in that sector has positively impacted their returns.

4. Automation

Scenario: Every quarter, ‘Contoso’ receives multiple financial statements and reports from its various departments. Manually consolidating these for a company-wide view would be immensely time-consuming.

Sample prompt: “Automatically collate and categorize the financial data from all departmental reports of ‘Contoso’ for Q1 into overarching themes like ‘Revenue’, ‘Operational Costs’, ‘Marketing Expenses’, and ‘R&D Investments’.”

Result: The model efficiently combines the data, providing ‘Contoso’ with a consolidated view of its financial health for the quarter, highlighting strengths and areas needing attention.

LLMs: Transforming content generation for businesses

Leveraging RAG based solutions, businesses can boost employee productivity, streamline processes and make data-driven decisions. As we continue to embrace and refine these technologies, the possibilities for their application can be virtually limitless.

Where to start?

Microsoft provides a series of tools to suit your needs and use cases.

Learn more about using your data with Azure OpenAI Service.

What is Azure Machine Learning prompt flow?

Orchestrate your AI with Semantic Kernel.

Discover a sample app for the RAG pattern using Azure Cognitive Search and Azure OpenAI.

Learn more

Check out below partner solutions for a jumpstart.

Learn about generative AI with Avanade.

Discover generative AI technology services through Accenture.

Explore EY’s AI consulting Services.

PwC provides AI everywhere.

KPMG presents speed to modern data, analytics, and AI.

Integration of RAG into business operations is not just a trend, but a necessity in today’s data-driven world. By understanding and leveraging these solutions, businesses can unlock new avenues for growth and productivity.

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Quelle: Azure

Microsoft and Adobe partner to deliver cost savings and business benefits

Delivering quality end-to-end digital experiences can be challenging for multiple reasons including lack of resources, legacy technologies, and disorganized customer journeys. Microsoft and Adobe have purpose-built integrations to overcome these challenges with a result of simplifying deployment and reducing overall cost.

Grounded in open software standards and a scalable, secure cloud, Microsoft and Adobe deliver end-to-end technology ecosystems for a modern, secure, and connected enterprise. The integration between our applications transforms data into insights that enable intelligent, targeted, and customized marketing campaigns. With Microsoft setting the data foundation and Adobe providing a comprehensive marketing activation layer, we can take organizations from traditional batch marketing to real-time, precise, and timely event-based marketing.

Marketing needs to be tailored specifically to how, when, and where customers want to shop. To achieve this, Microsoft and Adobe are providing tools to make collaboration between employees easier and smarter, such as digital signatures and document sharing. Meanwhile, automation tools enable organizations to source, adapt, and deliver assets for more personalized customer experiences. These sophisticated integrations between Microsoft and Adobe are enabling businesses to do more with less.

Microsoft and Adobe partner to create a connected enterprise

A 2023 commissioned study conducted by Forrester Consulting—The Total Economic Impact™ Of Adobe SaaS Solutions with Microsoft Cloud—uncovered how our partnership and technology collaboration with Adobe lowers time and resource costs, improves employee productivity and customer engagement, as well as the return on investment by deploying Adobe applications for the enterprise on the Microsoft Cloud. The study specifically focuses on Adobe Experience Cloud and Adobe Document Cloud running on Microsoft Azure, Microsoft 365, and Microsoft Dynamics 365.

The study explores the challenges organizations hope to address by implementing the integrated Microsoft and Adobe solutions (see image below).

The resounding solutions to these challenges show the strength of the native integration between Microsoft and Adobe SaaS solutions, which enabled organizations to:

Enhance customer experiences by leveraging consolidated customer data, and with cloud support across solutions, gain real-time insights and analysis about these customers and marketing efforts.

Strengthen security and protection of data files across the enterprise with tightly integrated tools. With consolidated tools under an all-in-one vendor, tool deployment and IT team management is simplified.

Streamline data access and management across the organization. With tight integrations, organizations can improve collaboration, decision-making, and performance among their teams.

Integrated data means better customer journeys

As customers move between digital channels—mobile apps, social media, online chat, and so on—they generate digital records. Capturing insights from siloed data streams can be a challenge, impacting the ability to create personalized experiences in a timely manner for customers. By transitioning companies from legacy and siloed technologies to a connected, cloud-enabled tech stack, Microsoft and Adobe address the data issues that improve the quality of connections companies have to their customers.

According to the Forrester study, those implementing Adobe SaaS solutions on Microsoft Cloud say that managing customer experiences is the top goal of their organization (71 percent). This is also where organizations found key benefits of implementing integrated solutions.

Some survey participants saw a 45 percent gain in customer loyalty that they attributed to integrating Microsoft Cloud with Adobe Experience Cloud.

Data analysis was 15 percent faster, which improved the overall speed of work for marketers by 10 percent.

Customer satisfaction, the number of transactions, and customer retention rates all increased due to the data-driven capabilities the integration presents.

AI and Machine Learning are pivotal in sifting through large volumes of data, pinpointing areas of importance or anomalies for marketers. The wide range of triggering events, including email, calendar invites, webinars, advertising, data changes, and ERP events offer a holistic view of the customer. A focus on a self-service model delivers speed and ease of use. In combination, organizations gain operational efficiencies, as well as fast, effective marketing from Microsoft and Adobe integrations.

Increase data security across the enterprise

Keeping the organizations’ data and files secure is a leading concern of enterprise leaders—especially with data spread between on-prem servers and the cloud and hybrid work arrangements. The fear is that, without tighter integration with cloud security controls, their data centers are vulnerable to attacks.

Security is inherent with the cloud. Additionally, data stored in Microsoft Cloud and imported directly into natively connected Adobe solutions with native connectors reduces data vulnerabilities. Interviewees of the Forrester study reported that data and files specific to Adobe had not experienced any compromises.

Reduce time and resource demands to streamline deployment

Without the tight integration between Microsoft and Adobe, IT teams—or consultants and contractors—need to code or build custom API connectors to implement solutions. Microsoft and Adobe have developed over 60 specific integrations that are purpose-built for common use cases, reducing the workload for IT teams in customer organizations. The Forrester study found that for the composite organization the integration of Adobe tools went from a multi-month endeavor down to one month and required far fewer resources. This led to overall IT and security team productivity going up by 20 percent. One interviewed company reallocated 15 members of their 40-person IT team to other organizational projects. The Forrester study found that a composite organization based on interviewed customers saw the following financial benefits over three years:

251 percent ROI

1.3M USD Benefits PV

925 Thousand USD Net Present Value

Because Microsoft and Adobe support global content distribution, with Microsoft having cloud storage services worldwide, organizations can increase efficiencies in creating and distributing the millions of content assets needed to create personalized customer journeys.

Read the study to learn more

The Total Economic Impact™ Of Adobe SaaS Solutions with Microsoft Cloud report provides a deep analysis of the key challenges organizations look to address when deploying Adobe SaaS solutions on Microsoft Cloud. Read the full study to understand why.

As global leaders in business solutions, Microsoft and Adobe combine the power of data and expertise in marketing to deliver innovations that are reliable, secure, and optimized to meet consumers wherever they are in the customer journey.
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Quelle: Azure

Manage your big data needs with HDInsight on AKS

As companies today look to do more with data, take full advantage of the cloud, and vault into the age of AI, they’re looking for services that process data at scale, reliably, and efficiently. Today, we’re excited to announce the upcoming public preview of HDInsight on Azure Kubernetes Service (AKS), our cloud-native, open-source big data service, completely rearchitected on Azure Kubernetes Service infrastructure with two new workloads and numerous improvements across the stack. The public preview will be available for use on 10/10.

HDInsight on AKS amplifying performance

HDInsight on AKS includes Apache Spark, Apache Flink, and Trino workloads on an Azure Kubernetes Service infrastructure, and features deep integration with popular Azure analytics services like Power BI, Azure Data Factory, and Azure Monitor, while leveraging Azure managed services for Prometheus and Grafana for monitoring. HDInsight on AKS is an end-to-end, open-source analytics solution that is easy to deploy and cost-effective to operate. 

HDInsight on AKS helps customers leverage open-source software for their analytics needs by: 

Providing a curated set of open-source analytics workloads like Apache Spark, Apache Flink, and Trino. These workloads are the best-in-class open-source software for data engineering, machine learning, streaming, and querying.

Delivering managed infrastructure, security, and monitoring so that teams can spend their time building innovative applications without needing to worry about the other components of their stack. Teams can be confident that HDInsight helps keep their data safe. 

Offering flexibility that teams need to extend capabilities by tapping into today’s rich, open-source ecosystem for reusable libraries, and customizing applications through script actions.

Customers who are deeply invested in open-source analytics can use HDInsight on AKS to reduce costs by setting up fully functional, end-to-end analytics systems in minutes, leveraging ready-made integrations, built-in security, and reliable infrastructure. Our investments in performance improvements and features like autoscale enable customers to run their analytics workloads at optimal cost. HDInsight on AKS comes with a very simple and consistent pricing structure per vcore per hour regardless of the size of the resource or the region, plus the cost of resources provisioned.

Developers love HDInsight for the flexibility it offers to extend the base capabilities of open-source workloads through script actions and library management. HDInsight on AKS has an intuitive portal experience for managing libraries and monitoring resources. Developers have the flexibility to use a Software Development Kit(SDK), Azure Resource Manager (ARM) templates, or the portal experience based on their preference.

Join us for a deep dive into this launch in our upcoming free webinar. 

Open, managed, and flexible

HDInsight on AKS covers the full gamut of enterprise analytics needs spanning streaming, query processing, batch, and machine learning jobs with unified visualization. 

Curated open-source workloads

HDInsight on AKS includes workloads chosen based on their usage in typical analytics scenarios, community adoption, stability, security, and ecosystem support. This ensures that customers don’t need to grapple with the complexity of choice on account of myriad offerings with overlapping capabilities and inconsistent interoperability.  

Each of the workloads on HDInsight on AKS is the best-in-class for the analytics scenarios it supports: 

Apache Flink is the open-source distributed stream processing framework that powers stateful stream processing and enables real-time analytics scenarios. 

Trino is the federated query engine that is highly performant and scalable, addressing ad-hoc querying across a variety of data sources, both structured and unstructured.  

Apache Spark is the trusted choice of millions of developers for their data engineering and machine learning needs. 

HDInsight on AKS offers these popular workloads with a common authentication model, shared meta store support, and prebuilt integrations which make it easy to deploy analytics applications.

Managed service reduces complexity

HDInsight on AKS is a managed service in the Azure Kubernetes Service infrastructure. With a managed service, customers aren’t burdened with the management of infrastructure and other software components, including operating systems, AKS infrastructure, and open-source software. This ensures that enterprises can benefit from ongoing security and functional and performance enhancements without investing precious development hours.  

Containerization enables seamless deployment, scaling, and management of key architectural components. The inherent resiliency of AKS allows pods to be automatically rescheduled on newly commissioned nodes in case of failures. This means jobs can run with minimal disruptions to Service Level Agreements (SLAs). 

Customers combining multiple workloads in their data lakehouse need to deal with a variety of user experiences, resulting in a steep learning curve. HDInsight on AKS provides a unified experience for managing their lakehouse. Provisioning, managing, and monitoring all workloads can be done in a single pane of glass. Additionally, with managed services for Prometheus and Grafana, administrators can monitor cluster health, resource utilization, and performance metrics.  

Through the autoscale capabilities included in HDInsight on AKS, resources—and thereby cost—can be optimized based on usage needs. For jobs with predictable load patterns, teams can schedule the autoscaling of resources based on a predefined timetable. Graceful decommission enables the definition of wait periods for jobs to be completed before ramping down resources, elegantly balancing costs with experience. Load-based autoscaling can ramp resources up and down based on usage patterns measured by compute and memory usage. 

HDInsight on AKS marks a shift away from traditional security mechanisms like Kerberos. It embraces OAuth 2.0 as the security framework, providing a modern and robust approach to safeguarding data and resources. In HDInsight on AKS authorization, access controls are based on managed identities. Customers can also bring their own virtual networks and associate them during cluster setup, increasing security and enabling compliance with their enterprise policies. The clusters are isolated with namespaces to protect data and resources within the tenant. HDInsight on AKS also allows management of cluster access using Azure Resource Manager (ARM) roles. 

Customers who’ve participated in the private preview love HDInsight on AKS. 

Here’s what one user had to say about his experience. 

“With HDInsight on AKS, we’ve seamlessly transitioned from the constraints of our in-house solution to a robust managed platform. This pivotal shift means our engineers are now free to channel their expertise towards core business innovation, rather than being entangled in platform management. The harmonious integration of HDInsight with other Azure products has elevated our efficiency. Enhanced security bolsters our data’s integrity and trustworthiness, while scalability ensures we can grow without hitches. In essence, HDInsight on AKS fortifies our data strategy, enabling more streamlined and effective business operations.” 
Matheus Antunes, Data Architect, XP Inc

Azure HDInsight on AKS resources

Learn more about Azure Kubernetes Service (AKS) 

The post Manage your big data needs with HDInsight on AKS appeared first on Azure Blog.
Quelle: Azure

Driving performance and enhancing services across Three UK’s 5G network

In the ever-evolving landscape of mobile telecommunications, Three UK deploys cutting-edge technologies to drive performance and improve overall service quality. Leveraging their 5G network and the power of AIOps, Three UK is focusing on enhancing the customer experience for data services such as streaming, gaming, and social media. This blog delves deeper into how Three UK uses Azure Operator Insights to expand their network capabilities, providing gamers with the most dynamic and innovative user experience.

Check out this video to learn more about how Three UK is unlocking actionable intelligence with Azure Operator Insights.

Recognizing the transformative potential of 5G, Three UK is committed to harnessing its capabilities to meet the escalating demands of the growing gaming industry. As the fourth largest mobile network operator in the United Kingdom, Three UK handles 29 percent of the country’s mobile data traffic, serving approximately 10 million subscribers. Three UK is the United Kingdom’s Ookla Speedtest Awards Winner for 5G mobile network speed during Q1-Q2 2023 with median download speeds of 265.75 Mbps.

Optimizing the gaming experience 

Three UK’s 5G network delivers impressive peak speeds and features high speed, low latency to ensure optimal responsiveness for gamers, allowing them to fully immerse themselves in virtual realms. To support this level of performance, Three UK has deployed a total of 18,400 sites, of which 4,600 provide high-speed 5G access to 60 percent1 of the population. 

Three UK recognizes the importance of leveraging data insights to maintain its position in the telecommunications industry and to further enhance the user experience. With many petabytes of data flowing through their network every day, Three UK possesses a wealth of telemetry information and metadata that can drive network management and customer satisfaction to new heights. By analyzing user behaviors, Three UK can identify factors contributing to positive or negative customer experiences, and then make highly targeted improvements. 

Employing Azure Operator Insights 

Managing a network as extensive and complex as Three UK’s certainly comes with challenges. Three UK adopts a best-of-breed approach by incorporating network functions from various suppliers. However, accessing data from these disparate sources poses a formidable challenge. By leveraging the expertise of Microsoft in data ingestion, transformation, and analysis, Three UK aims to unlock the full potential of this data. A key component of this collaboration is the application of Azure Operator Insights, a new service on the Azure cloud platform specifically designed to help telecommunications carriers manage and extract actionable information from their network data. 

Azure Operator Insights enables carriers like Three UK to collect, organize, and process large datasets, providing valuable business insights and improving customer experiences, in part by optimizing the efficiency of time-to-insight. What would have previously taken weeks or months to assess, will now be possible to perform in minutes with AI. With this solution, Three UK can easily ingest terabytes of telemetry, event, and log data from various sources and vendors. The service also offers powerful data analysis tools, AI and machine learning processing, and secure data governance and sharing capabilities. 

By leveraging Azure Operator Insights, Three UK gains the ability to efficiently analyze data, using applications like Azure Data Explorer, Azure Synapse Analytics, and Azure Databricks. They can optimize network performance using AI and machine learning models, identify areas for network improvements, and make data-driven decisions to enhance overall service quality. 

Enhancing customer experiences

Understanding the needs and preferences of customers is crucial in the competitive telecommunications landscape, where loyalty supports successful long-term performance. Because of this, Three UK leverages data insights to gain a comprehensive view of their customers’ experiences. By capturing and analyzing user gaming data and other important usage information, Three UK can evaluate the quality of the user’s experience for specific activities. This invaluable information allows them to identify factors that contribute to positive experiences, and to address any pain points that may arise. 

With a vast amount of data at their disposal, Three UK can determine the elements that make a gaming session either enjoyable or frustrating for its customers. Armed with this knowledge, they can proactively optimize their network infrastructure and services to ensure seamless gaming experiences. Whether it involves fine-tuning latency levels, increasing network capacity, or strategically deploying additional infrastructure, Three UK can make data-driven decisions that directly and positively impact the gaming experiences of its customers. 

Additionally, Three UK incorporates this single customer view into their network services’ key performance indicators (KPIs), taking a holistic approach to network management. By considering the entire network’s performance, they ensure that it not only leverages the power of the individual user experience but also responds to the needs of all users engaged with the network. This broader perspective enables them to allocate resources efficiently, make targeted improvements, and drive proactive maintenance and deployment strategies when it matters most. 

Azure Operator Insights driving future innovation with Three UK

Three UK uses cutting-edge technologies to drive performance, enhance services as well as efficiency in their 5G network. By recognizing the importance of data insights and collaborating with Microsoft through Azure Operator Insights, Three UK gains the ability to harness the power of their data effectively. This enables them to make data-driven adjustments, to optimize network performance, and to provide enhanced experiences for their customers.

Learn More

Lower TCO and increase operational efficiency with Azure Operator Nexus.

Explore more AIOps use case scenarios in this paper. 

Learn more about Azure Operator Insights.

References

Three UK press release.

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Quelle: Azure

Cloud Cultures, Part 3: The pursuit of excellence in the United Kingdom

The swift progression of technological innovation is truly captivating. However, for me, what holds an even greater fascination is the intricate interplay of people, narratives, and life encounters that shape how technology is used every day. The outcomes of cloud adoption are shaped dramatically by the people and their culture. These stories show firsthand how technology and tradition combine to form cloud cultures.

In our first two episodes, Poland and Sweden, we explored how the people in these countries have taken important leaps in delivering new innovative technologies, and the underlying culture that helped them get there in uniquely different ways. In Poland, there is a sense of fearlessness when it comes time to act. They are a dynamic country embracing change, reinventing themselves, and creating new innovative opportunities. For Sweden, success knows no borders. Despite being one of the largest countries in Europe by landmass, it’s one of the smallest in population, which forces Sweden’s ambitious entrepreneurs to adopt a global-first mindset from day one. Now it’s our turn to explore cloud culture in the United Kingdom. 

United Kingdom: Pursuit of excellence 

Our two data center regions in the United Kingdom have been live for nearly a decade and built to help support the exploding growth of the cloud in the United Kingdom and Europe. With the evolution of new cloud services, such as generative AI, we are on the precipice of another leap in cloud-powered innovation. My time in the United Kingdom helped me see how the innovations coming from this country and their pursuit of excellence are impacting this growth. 

In my visit to the United Kingdom, I saw how towering aspirations fuel an unwavering commitment to producing premium results and have set a global standard for greatness. Excellence is an ideal we all strive for. It drives our decision-making, fuels innovation, and propels us to exceed not only our own expectations but also the demands of an ever-evolving industry. 

The cloud culture here has shown me that excellence is more than just an outcome—it’s a mindset that permeates every aspect of our work. And while achieving it is always desirable, it’s the pursuit that matters most. 

Our conversations with customers and partners helped me see how the powerful winds of innovation that have converged with local customs, values, and ways of living, helped create something unique. 

How are United Kingdom customers using the cloud? 

These conversations helped uncover how high standards are more than just a commitment—it’s a way of life. Below are just a few of the United Kingdom customers who are transforming their businesses to adapt to the growing needs of their customers in the United Kingdom, and beyond: 

Rolls Royce Engines has delivered excellence through its engines for over 100 years. As a broad-based power and propulsion provider, they operate in some of the most complex, critical systems at the heart of global society. With each engine producing about half a gigabyte of data per flight, doing so for the next 100 years will require a transition to new ways of working. 

London Stock Exchange Group is one of the world’s leading providers of financial markets infrastructure delivering financial data, analytics, news, and index products to more than 40 thousand customers in 190 countries. Clients rely on their expertise and innovative technologies to navigate the unpredictable currents of the financial markets. And in an industry where even the slightest edge can lead to substantial margins, they’ve found theirs using the cloud to deliver insights and cutting-edge solutions at speed. 

VCreate is an innovative business operating in the sphere of healthcare. It develops secure video technology that connects patients, families, and clinical teams for improved diagnostic management and enhanced family-focused care. 

KX is a global provider of vector database technology for time-series, real-time, and embedded data that provides context and insights at the speed of thought. Its software powers generative AI applications in banking, life sciences, semiconductors, telecommunications, and manufacturing. Enabling the processing and analysis of time series and historical data at speed and scale, KX gives developers, data scientists, and engineers the tools to build high-performance data-driven applications that uncover deeper insights and drive transformative business innovation.

Data is the key 

Talking to these customers, I started to pick up on a common thread. Data is the key to unlocking this excellence. These companies process vast amounts of data in order to provide quality products or services to their customers. The cloud opens opportunities to analyze this data faster for more effective decision making, by drawing deeper insights from analytics.  

“There is a lot of focus on how to improve efficiency. You should focus more on doing the right things. It’s not about doing more for less; it’s doing the right things in the first place. It’s effectiveness, not efficiency.”—Ashok Reddy, Chief Executive Officer of KX. 

There is an important distinction between efficiency and effectiveness. Operating efficiently is undeniably important, but it doesn’t guarantee exceptional results. However, aligning our actions with meaningful outcomes can definitely be a differentiating factor. 

Learn more  

Technology is a powerful tool, not on its own but because of the people and cultures that shape it. As we move into this next era of digital transformation, with AI at the forefront, our mission has never been more important—to empower every person on the planet to achieve more. Everyone has a role to play in creating a better world and at Microsoft we simply want to provide the tools and resources to do so. 

Watch the Cloud Cultures: United Kingdom episode today.  
The post Cloud Cultures, Part 3: The pursuit of excellence in the United Kingdom appeared first on Azure Blog.
Quelle: Azure

Unlocking the potential of in-network computing for telecommunication workloads

Azure Operator Nexus is the next-generation hybrid cloud platform created for communications service providers (CSP). Azure Operator Nexus deploys Network Functions (NFs) across various network settings, such as the cloud and the edge. These NFs can carry out a wide array of tasks, ranging from classic ones like layer-4 load balancers, firewalls, Network Address Translations (NATs), and 5G user-plane functions (UPF), to more advanced functions like deep packet inspection and radio access networking and analytics. Given the large volume of traffic and concurrent flows that NFs manage, their performance and scalability are vital to maintaining smooth network operations.

Until recently, network operators were presented with two distinct options when it comes to implementing these critical NFs. One, utilize standalone hardware middlebox appliances, and two use network function virtualization (NFV) to implement them on a cluster of commodity CPU servers.

The decision between these options hinges on a myriad of factors—including each option’s performance, memory capacity, cost, and energy efficiency—which must all be weighed against their specific workloads and operating conditions such as traffic rate, and the number of concurrent flows that NF instances must be able to handle.

Our analysis shows that the CPU server-based approach typically outshines proprietary middleboxes in terms of cost efficiency, scalability, and flexibility. This is an effective strategy to use when traffic volume is relatively light, as it can comfortably handle loads that are less than hundreds of Gbps. However, as traffic volume swells, the strategy begins to falter, and more CPU cores are required to be dedicated solely to network functions.

In-network computing: A new paradigm

At Microsoft, we have been working on an innovative approach, which has piqued the interest of both industry personnel and the academic world—namely, deploying NFs on programmable switches and network interface cards (NIC). This shift has been made possible by significant advancements in high-performance programmable network devices, as well as the evolution of data plane programming languages such as Programming Protocol-Independent (P4) and Network Programming Language (NPL). For example, programmable switching Application-Specific Integrated Circuits (ASIC) offer a degree of data plane programmability while still ensuring robust packet processing rates—up to tens of Tbps, or a few billion packets per second. Similarly, programmable Network Interface Cards (NIC), or “smart NICs,” equipped with Network Processing Units (NPU) or Field Programmable Gate Arrays (FPGA), present a similar opportunity. Essentially, these advancements turn the data planes of these devices into programmable platforms.

This technological progress has ushered in a new computing paradigm called in-network computing. This allows us to run a range of functionalities that were previously the work of CPU servers or proprietary hardware devices, directly on network data plane devices. This includes not only NFs but also components from other distributed systems. With in-network computing, network engineers can implement various NFs on programmable switches or NICs, enabling the handling of large volumes of traffic (e.g., > 10 Tbps) in a cost-efficient manner (e.g., one programmable switch versus tens of servers), without needing to dedicate CPU cores specifically to network functions.

Current limitations on in-network computing

Despite the attractive potential of in-network computing, its full realization in practical deployments in the cloud and at the edge remains elusive. The key challenge here has been effectively handling the demanding workloads from stateful applications on a programmable data plane device. The current approach, while adequate for running a single program with fixed, small-sized workloads, significantly restricts the broader potential of in-network computing.

A considerable gap exists between the evolving needs of network operators and application developers and the current, somewhat limited, view of in-network computing, primarily due to a lack of resource elasticity. As the number of potential concurrent in-network applications grows and the volume of traffic that requires processing swells, the model is strained. At present, a single program can operate on a single device under stringent resource constraints, like tens of MB of SRAM on a programmable switch. Expanding these constraints typically necessitates significant hardware modifications, meaning when an application’s workload demands surpass the constrained resource capacity of a single device, the application fails to operate. In turn, this limitation hampers the wider adoption and optimization of in-network computing.

Bringing resource elasticity to in-network computing

In response to the fundamental challenge of resource constraints with in-network computing, we’ve embarked on a journey to enable resource elasticity. Our primary focus lies on in-switch applications—those running on programmable switches—which currently grapple with the strictest resource and capability limitations among today’s programmable data plane devices. Instead of proposing hardware-intensive solutions like enhancing switch ASICs or creating hyper-optimized applications, we’re exploring a more pragmatic alternative: an on-rack resource augmentation architecture.

In this model, we envision a deployment that integrates a programmable switch with other data-plane devices, such as smart NICs and software switches running on CPU servers, all connected on the same rack. The external devices offer an affordable and incremental path to scale the effective capacity of a programmable network in order to meet future workload demands. This approach offers an intriguing and feasible solution to the current limitations of in-network computing.

Figure 1: Example scenario scaling up to handle load across servers. The control plane installs programmable switch rules, which map cell sites to Far Edge servers.

In 2020, we presented a novel system architecture, called the Table Extension Architecture (TEA), at the ACM SIGCOMM conference.1 TEA innovatively provides elastic memory through a high-performance virtual memory abstraction. This allows top-of-rack (ToR) programmable switches to handle NFs with a large state in tables, such as one million per-flow table entries. These can demand several hundreds of megabytes of memory space, an amount typically unavailable on switches. The ingenious innovation behind TEA lies in its ability to allow switches to access unused DRAM on CPU servers within the same rack in a cost-efficient and scalable way. This is achieved through the clever use of Remote Direct Memory Access (RDMA) technology, offering only high-level Application Programming Interfaces (APIs) to application developers while concealing complexities.

Our evaluations with various NFs demonstrate that TEA can deliver low and predictable latency together with scalable throughput for table lookups, all without ever involving the servers’ CPUs. This innovative architecture has drawn considerable attention from members of both academia and industry and has found its application in various use cases that include network telemetry and 5G user-plane functions.

In April, we introduced ExoPlane at the USENIX Symposium on Networked Systems Design and Implementation (NSDI).2 ExoPlane is an operating system specifically designed for on-rack switch resource augmentation to support multiple concurrent applications.

The design of ExoPlane incorporates a practical runtime operating model and state abstraction to tackle the challenge of effectively managing application states across multiple devices with minimal performance and resource overheads. The operating system consists of two main components: the planner, and the runtime environment. The planner accepts multiple programs, written for a switch with minimal or no modifications, and optimally allocates resources to each application based on inputs from network operators and developers. The ExoPlane runtime environment then executes workloads across the switch and external devices, efficiently managing state, balancing loads across devices, and handling device failures. Our evaluation highlights that ExoPlane provides low latency, scalable throughput, and fast failover while maintaining a minimal resource footprint and requiring few or no modifications to applications.

Looking ahead: The future of in-network computing

As we continue to explore the frontiers of in-network computing, we see a future rife with possibilities, exciting research directions, and new deployments in production environments. Our present efforts with TEA and ExoPlane have shown us what’s possible with on-rack resource augmentation and elastic in-network computing. We believe that they can be a practical basis for enabling in-network computing for future applications, telecommunication workloads, and emerging data plane hardware. As always, the ever-evolving landscape of networked systems will continue to present new challenges and opportunities. At Microsoft we are aggressively investigating, inventing, and lighting up such technology advancements through infrastructure enhancements. In-network computing frees up CPU cores resulting in reduced cost, increased scale, and enhanced functionality that telecom operators can benefit from, through our innovative products such as Azure Operator Nexus.

References

TEA: Enabling State-Intensive Network Functions on Programmable Switches, ACM SIGCOMM 2020

ExoPlane: An Operating System for On-Rack Switch Resource Augmentation, USENIX NSDI 2023

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Quelle: Azure

Accelerating the pace of innovation with Azure Space and our partners

Azure Space innovating into the future

Today, I’m excited to share some news spanning the full spectrum of space industry use cases, including:

Real-world examples of how Azure Orbital Ground Station is enabling both space agencies and start-ups with new ways to operate satellites in orbit.

A new addition to the Azure Space family, the Planetary Computer (and the petabytes of data within its catalog). Together, with new partnerships with Esri and Synthetaic, we are on a journey to empower our customers through rapid new insights from earth observation data. 

When Microsoft announced Azure Space in 2020, we saw a chance to innovate new solutions that meet modern demands and create opportunities for the future. So, we applied our proven partner-first approach to rapidly reimagine traditional space solutions, introduce new software-based tools, and minimize cost barriers holding back the space ecosystem.

This partner-first approach has allowed us to rapidly go from vision to solutions. In October 2020, we shared early outcomes that collectively brought Azure together with a global effort of ground stations, provided resilient connectivity to the hyperscale cloud, and launch a transformational effort to virtualize satellite communications.

Azure customers

Since then, both established satellite operators and exciting new start-ups have redefined the on-orbit possibilities. Now, start-ups, government agencies, and enterprises are experimenting with new form factor satellites, relying upon Earth observation data to derive actionable insights, and identifying ways to maintain constant connectivity in unpredictable global environments.

Together with our partners, we are rapidly innovating to provide every space operator with the solutions to solve persistent challenges in new ways and capture new opportunities in the rapidly expanding space sector.

Azure Orbital Ground Station supports our customers on and off the planet

Cloud computing is the foundation that underpins one of the biggest revolutions in the space industry, ground stations as a service. Those ground stations, in turn, have drastically lowered one of the most expensive barriers to entering space. One year after Azure Orbital Ground Station became generally available, customers including NASA and Muon Space are using it to support their operations.

Use KSAT and Azure Orbital Ground Station to improve delivery of NASA’s earth science data products

Teams from NASA (Langley Research Center and Goddard Space Flight Center), the global space company KSAT, and Microsoft have completed a technology demonstration. The demo focused on data acquisition, processing, and distribution of near real-time Earth Science data products in the cloud.

The teams successfully validated space connectivity across KSAT and Microsoft Azure Orbital Ground Station sites with four public satellites owned by both NASA and the National Oceanic and Atmospheric Administration (NOAA): Terra, Aqua, Suomi National Polar-orbiting Partnership, and JPSS-1/NOAA-20. 

The demonstration was a showcase for Azure, which provided real-time cross-region data delivery from Microsoft and KSAT sites to NASA’s virtual network in Azure. With satellite data in the cloud, NASA Azure compute and storage services to take data from raw form to higher processing levels (see sample final product in Image 1) improving latency from an average of 3-6 hours to under 25 minutes for some data products.

Integration of capabilities across Microsoft and partner KSAT allowed NASA to expand its coverage and connectivity, benefiting from ground station access through a single application programming interface (API), direct backhaul into Azure, cross-region delivery, and a unified data format experience.

Muon Space achieves liftoff and successful operations with MuSat-1 and Azure Orbital Ground Station

Muon Space selected Microsoft to support its first-ever launch in June 2023, leveraging Azure Orbital Ground Station as the sole ground station provider for their MuSat-1 mission. After MuSat-1 was deployed from the SpaceX Transporter 10, Muon Space achieved contact via Azure Orbital Ground Station within six minutes.1 From the launch and early operation (LEOP) stage to continuous on-orbit operations, Microsoft ground stations around the world are used to successfully communicate with MuSat-1. Azure Orbital Ground Station is a completely cloud-based solution. Therefore, hardware deployment was not needed, enabling Muon Space to take advantage of an innovative virtual radio frequency (RF) solution with a custom modem.

“Since we’re building constellations of multiband remote sensing spacecraft with unique revisit, resolution, and data latency capabilities, our ground station partner was a critical choice. Muon selected Azure Orbital Ground Station as we launch our constellation due to its current capabilities and product roadmap. Collaborating with Microsoft to handle ground allows us to focus on the core mission of gathering climate intelligence and serving it to our customers.”
Jim Martz, Vice President, Engineering at Muon.

Expanding capabilities to derive rapid insights from massive amounts of space data

Today, we are applying that same approach to revolutionize geospatial data, as we welcome Planetary Computer to the Azure Space family. Planetary Computer is a robust geospatial data platform. It combines a multi-petabyte catalog of global multi-source data with intuitive APIs, a flexible scientific environment that allows users to answer global questions about that data, and applications that put those answers in the hands of many stakeholders. It is used by researchers, scientists, students, and organizations across the globe with millions of API calls every month.

With Planetary Computer now part of the Azure Space family, we are beginning to work with partners in new ways. Today, we are building upon the existing catalog to drive a path to new capabilities and partnerships that will empower users with one of the largest Earth observation data sets at their fingertips—petabytes worth of possibilities for understanding our planet. In keeping with our partner-first approach, Esri and Synthetaic will provide essential capabilities to our platform and ecosystem. By combining the power of data analysis in Synthetaic’s RAIC, with the data visualization of Esri’s ArcGIS, customers will be able to glean insights from space data at previously unattainable speed and scale.

Planetary Computer is grounded in our commitment to not only better understand our world but to leverage the insights we gain to achieve our commitments to being a carbon-negative, water-positive, and zero-waste company by 2030. A quick look at Chesapeake Conservancy, a nonprofit organization based in Annapolis, Maryland, illustrates the possibilities that Planetary Computer can unlock for any organization to achieve its sustainability goals.

Chesapeake Conservancy is leading a regional effort to protect 30 percent of the Chesapeake Bay watershed by 2030 using a precision conservation approach that optimizes resources and protects land with the greatest value for water quality, outdoor recreation, wildlife habitat, and local economies.

“Collaborating with Microsoft Azure, we developed an AI system that maps ground-mounted solar arrays using up-to-date satellite data enabling us to regularly track one of the most rapid drivers of land use change in the watershed,” says Joel Dunn, CEO, Chesapeake Conservancy. “Going forward, we must contextualize these insights within a complete, up-to-date picture of land use. We’re excited to work with Microsoft and their partners to produce our 1-meter land use data more frequently and accurately keeping an active pulse on the entire Chesapeake Bay watershed.”

Using tools from our partners to harness the power of Microsoft Planetary Computer, customers such as Chesapeake Conservancy can use artificial intelligence and groundbreaking data to accelerate progress in conserving landscapes vital to the Chesapeake Bay’s health and its cultural heritage while equitably connecting people to the Chesapeake, as seen in the video here.

The space industry has made incredible progress since the dawn of the space age in the 1950s. That progress, however, has been slow, hard, and expensive. It has required expensive and sustained investments by governments, followed by the creation of bespoke, rigid, and complex-to-integrate satellite constellations and ground infrastructure.

What’s next for Azure Space

Building on the Microsoft Planetary Computer to develop a new Azure Space Data solution will create an end-to-end space fabric, providing ubiquitous connectivity, resiliency, and global insights at scale, in real-time. We are excited to build this platform and open it to the many companies, large and small, who are shaping the future of space and look forward to collaborating with those writing the next chapter in humanity’s journey beyond Earth.

We invite partners and enterprises interested in learning more about Azure Space to do the following:

Learn more about Azure Space

Sign up for news and updates on how Space data can advance your organization and missions, or complete this form to get in touch with the Azure Space team.

Save the date—join us for the Planetary Computer webinar in December.

References

Muon Space launches first satellite.

The post Accelerating the pace of innovation with Azure Space and our partners appeared first on Azure Blog.
Quelle: Azure

Real-world sustainability solutions with Azure IoT

In today’s fast-moving world, organizations are deploying innovative IoT and Digital Operations solutions that drive sustainable business practices, achieve energy conservation goals, and enhance operational efficiencies. I am amazed by their work and want to share a handful of recent stories that showcase how organizations use technology to solve real-world sustainability challenges for their customers.

Sustainability practices reduce energy use, waste, and costs

With technologies like open industrial IoT, advanced analytics, and AI, Microsoft Azure ensures manufacturing organizations are well-equipped to understand, mitigate, and validate their environmental impacts. Celanese and SGS are just two examples of Azure customers using IoT and Digital Operations to reduce energy use, waste, and costs.

Celanese, a specialty materials and chemical manufacturing company, envisions a Digital Plant of the Future powered by Cognite Data Fusion® on Microsoft Azure. The idea is to unify their processes, assets, and 25,000 employees on a common, scalable, and secure platform where AI algorithms actively identify and solve manufacturing problems.

For a global specialty manufacturer like Celanese, its ability to deploy diverse solutions quickly and cost-effectively anywhere across its value chain translates into millions of dollars in savings by optimizing heavy machinery and industrial processes. Microsoft Kubernetes Service (AKS) is core to Cognite’s infrastructure. Azure Functions orchestrates complex calculations with data stored in Azure Data Lake. AI capabilities in Azure and Azure Machine Learning provide actionable insights with contextualized industrial data. The solutions boost energy efficiency and reduce carbon emissions across their 30 industrial facilities across the globe.

Testing, inspection, and certification company SGS partnered with Microsoft Azure to develop an intelligent device for wind turbines called OCM-Online®, which uses Azure IoT Edge, Azure IoT Hub, and three Azure database services. The solution monitors and predicts turbine oil conditions and levels by collecting data from sensors that provide more than 17 different parameters from over 315 wind turbines. The solution is installed across one of the largest wind farms in the world, the Three Gorges Yangiiang Shaba Offshore project which powers 2.4 million households.

Instead of following a prescribed schedule for oil changes, wind farm operators now only change oil only when data shows it is needed. This greatly reduces unnecessary oil changes and recycling challenges. Historically, field teams manually collected samples and delivered them to a lab for analysis. With the global market size for online oil fluid monitoring valued at 689.7 million USD in 2021 and projected to reach 1.4 billion USD by 2031, digital solutions like OCM-Online are paramount to reducing waste and recycling challenges.

Data drives energy conservation efforts

We are seeing a massive build-out of clean energy technologies—wind, solar, hydro, and nuclear energy. However, tackling the supply side of energy use will not get us to global energy reduction goals. We need to reduce the demand. It’s challenging for consumers to make energy use decisions without clear and accessible data. Azure customers like SA Power Networks and Watts have innovative solutions consumers need to make smart, informed decisions.

One consumer-based solution comes from Watts, a Danish energy technology company. Watts uses Microsoft Azure for its smart home energy-tracking applications that allow households to monitor their own energy consumption patterns to understand how energy is being used and make decisions about when or if to run appliances. Consumers can even see where the energy comes from so, they can choose to power the house with green energy. The company is at the forefront of developing intuitive, accessible, user-friendly tools that use IoT devices to monitor power consumption. Near real-time data monitoring has driven down energy use in almost all homes on the grid.

Watts chose to build on the Microsoft.NET platform, a free, open-source software development framework and ecosystem designed by Microsoft. It created a system of 50 microservices communicating via Azure Service Bus and running on Azure Event Hubs. The system also relies on Azure Table Storage and Azure Blob Storage. The company has seen a huge increase in its customer base, indicating consumers want to make decisions that have an impact. Watts went from 150,000 users to 550,000 at the end of 2022.

Another consumer-facing solution comes from South Australian utility company SA Power Networks. It developed a solution based on Microsoft Azure IoT which enables customers with rooftop solar panels to export excess solar energy to the power grid. This excess energy provides a significant share of renewables on the grid that services 1.7 million customers spread across 180,000 square kilometers. 

Data from devices provides visibility into network conditions down to the local level, allowing SA Power Networks to respond more quickly to potential issues. It also allows for dynamically managed network capacity to keep energy resources balanced for a stable and more resilient grid. In just 12 months, the average customer doubled their exported energy which makes more low-cost, renewable energy available to all customers on the SA Power Networks grid.

Operational efficiencies support growth while reducing costs

When companies optimize their operations, they experience increased productivity and reduced production costs. They also consume less energy and use fewer resources. Telefónica, a telecommunications provider, uses an Azure-IoT-based platform to efficiently and securely manage 6.5 billion messages each day. Its Home Advanced Connectivity (HAC) platform uses Microsoft Azure IoT and Azure IoT Hub device provisioning service to enable real-time, bidirectional data flows between 4.5 million in-home gateway devices and the Telefónica cloud. Operations teams can diagnose or predict connectivity issues by retrieving information directly from a customer’s router and delivering a fix within a single, continuous data flow. HAC also uses IoT Hub device twins to help ensure precise, remote configuration of routers. It’s an efficient digital solution that streamlines scaling up to 20 million devices in the next few years.

Let Azure unlock your potential

From startups to Fortune 500 powerhouses, Azure is fueling innovation and driving success across diverse industries worldwide. This is a small sampling of the work our customers are doing to support sustainability goals for the public and private sectors. You can read their success stories and about other companies here.
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Quelle: Azure