Kategorie: Amazon AWS

Amazon Connect outbound campaigns supports preview dialing for greater agent control

Amazon Connect outbound campaigns now offers a preview dialing mode that gives agents more context about a customer before placing a call. Agents can see key customer information—such as name, account balance, and prior interactions—and choose the right moment to call. Campaign managers can tailor preview settings and monitor performance through new dashboards that bring visibility to agent behavior, campaign outcomes, and customer engagement trends. Without proper context, agents struggle to personalize interactions, leading to low customer engagement and poor experiences. Additionally, businesses can face steep regulatory penalties under laws such as the U.S. Telephone Consumer Protection Act (TCPA) or the UK Office of Communications (OFCOM) for delays in customer-agent connection. With preview dialing, campaign managers can define review time limits and optionally enable contact removal from campaigns. During preview, agents see a countdown timer alongside customer data and can initiate calls at any moment. Analytics reveal performance patterns—such as average preview time or discard volume—giving managers data to optimize strategy and coach teams effectively. By reserving an agent prior to placing the call, companies can support compliance with regulations while bringing precision to outbound calling, improving both customer connection and operational control. With Amazon Connect outbound campaigns, companies pay-as-they-go for campaign processing and channel usage. Preview dialing is available in AWS regions, including US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London). To learn more about configuring preview dialing, visit our webpage.
Quelle: aws.amazon.com

Amazon CloudWatch Agent adds support for Windows Event Log Filters

Amazon CloudWatch agent has added support for configurable Windows Event log filters. This new feature allows customers to selectively collect and send system and application events to CloudWatch from Windows hosts running on Amazon EC2 or on-premises. The addition of customizable filters helps customers to focus on events that meet specific criteria, streamlining log management and analysis. Using this new functionality of the CloudWatch agent, you can define filter criteria for each Windows Event log stream in the agent configuration file. The filtering options include event levels, event IDs, and regular expressions to either “include” or “exclude” text within events. The agent evaluates each log event against your defined filter criteria to determine whether it should be sent to CloudWatch. Events that don’t match your criteria are discarded. Windows event filters help you to manage your log ingestion by processing only the events you need, such as those containing specific error codes, while excluding verbose or unwanted log entries. Amazon CloudWatch Agent is available in all commercial AWS Regions, and the AWS GovCloud (US) Regions. To get started, see Create or Edit the CloudWatch Agent Configuration File in the Amazon CloudWatch User Guide.
Quelle: aws.amazon.com

Amazon Redshift auto-copy is now available in 4 additional AWS regions

Amazon Redshift auto-copy is now available in the AWS Asia Pacific (Malaysia), Asia Pacific (Thailand), Mexico (Central), and Asia Pacific (Taipei) regions. With Auto-Copy, you can set up continuous file ingestion from your Amazon S3 prefix and automatically load new files to tables in your Amazon Redshift data warehouse without the need for additional tools or custom solutions. Previously, Amazon Redshift customers had to build their data pipelines using COPY commands to automate continuous loading of data from S3 to Amazon Redshift tables. With auto-copy, you can now setup an integration which will automatically detect and load new files in a specified S3 prefix to Redshift tables. The auto-copy jobs keep track of previously loaded files and exclude them from the ingestion process. You can monitor auto-copy jobs using system tables. To learn more, see the documentation or check out the AWS Blog.
Quelle: aws.amazon.com

Amazon DCV releases version 2025.0 with enhanced keyboard handling and WebAuthn support

AWS announces Amazon DCV 2025.0, the latest version of the high-performance remote display protocol that enables customers to securely access remote desktops and application sessions. This release focuses on enhancing user productivity and security while expanding platform compatibility for diverse use cases. Amazon DCV 2025.0 includes the following key features and improvements:

Enhanced WebAuthn redirection on Windows and standard browser-based WebAuthn support on Linux, enabling security key authentication (like Yubikeys, Windows Hello) in native Windows and SaaS applications within virtual desktop sessions
Linux client support for ARM architecture, further broadening compatibility and performance
Windows Server 2025 support, delivering latest security standards and enhanced performance on DCV hosts
Server side keyboard layout support and layout alignment for Windows clients, enhancing input reliability and consistency
Scroll wheel optimizations for smoother navigation

For more information about the new features and enhancements in Amazon DCV 2025.0, see the release notes or visit the Amazon DCV webpage to learn more and get started.
Quelle: aws.amazon.com

Amazon U7i instances now available in AWS US East (Ohio) Region

Starting today, Amazon EC2 High Memory U7i instances with 6TB of memory (u7i-6tb.112xlarge) are now available in the US East (Ohio) region. U7i-6tb instances are part of AWS 7th generation and are powered by custom fourth generation Intel Xeon Scalable Processors (Sapphire Rapids). U7i-6tb instances offer 6TB of DDR5 memory, enabling customers to scale transaction processing throughput in a fast-growing data environment. U7i-6tb instances offer 448 vCPUs, support up to 100Gbps Elastic Block Storage (EBS) for faster data loading and backups, deliver up to 100Gbps of network bandwidth, and support ENA Express. U7i instances are ideal for customers using mission-critical in-memory databases like SAP HANA, Oracle, and SQL Server. To learn more about U7i instances, visit the High Memory instances page.
Quelle: aws.amazon.com

Amazon CloudWatch introduces interactive incident reporting

Amazon CloudWatch now offers interactive incident report generation, enabling customers to create comprehensive post-incident analysis reports in minutes. The new capability, available within CloudWatch investigations, automatically gathers and correlates your telemetry data, as well as your input and any actions taken during an investigation, and produces a streamlined incident report. Using the new feature you can automatically capture critical operational telemetry, service configurations, and investigation findings to generate detailed reports. Reports include executive summaries, timeline of events, impact assessments, and actionable recommendations. These reports help you better identify patterns, implement preventive measures, and continuously improve your operational posture through structured post incident analysis. The incident report generation feature is available in US East (N. Virginia), US East (Ohio), US West (Oregon), Asia Pacific (Hong Kong), Asia Pacific (Mumbai), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Europe (Frankfurt), Europe (Ireland), Europe (Spain), and Europe (Stockholm). You can create their first incident report by first creating a CloudWatch investigation and then clicking “Incident report”. To learn more about this new feature, visit the CloudWatch incident reports documentation.
Quelle: aws.amazon.com

Amazon Nova now supports the customization of content moderation settings

Amazon Nova models now support the customization of content moderation settings for approved business use cases that require processing or generating sensitive content. Organizations with approved business use cases can adjust content moderation settings across four domains: safety, sensitive content, fairness, and security. These settings allow customers to adjust specific settings relevant to their business requirements. Amazon Nova enforces essential, non-configurable controls to ensure responsible use of AI, such as controls to prevent harm to children and preserve privacy. Customization of content moderation settings is available for Amazon Nova Lite and Amazon Nova Pro in the US East (N. Virginia) region. To learn more about Amazon Nova, visit the Amazon Nova product page and to learn about Amazon Nova responsible use of AI, visit the AWS AI Service Cards, or see the User Guide. To see if your business model is appropriate to customize content moderation settings, contact your AWS Account Manager.
Quelle: aws.amazon.com

AWS announces Nitro Enclaves are now available in all AWS Regions

AWS Nitro Enclaves is an Amazon EC2 capability that enables customers to create isolated compute environments (enclaves) to further protect and securely process highly sensitive data within their EC2 instances. Nitro Enclaves helps customers reduce the attack surface area for their most sensitive data processing applications. There is no additional cost other than the cost for the using Amazon EC2 instances and any other AWS services that are used with Nitro Enclaves. Nitro Enclaves is now available across all AWS Regions, expanding to include new regions in Asia Pacific (New Zealand, Thailand, Jakarta, Hyderabad, Malaysia, Melbourne, and Taipei), Europe (Spain and Zurich), Middle East (UAE and Tel Aviv), and North America (Central Mexico and Calgary). To learn more about AWS Nitro Enclaves and how to get started, visit the AWS Nitro Enclaves page.
Quelle: aws.amazon.com

Amazon U7i instances now available in Europe (London) Region

Starting today, Amazon EC2 High Memory U7i instances with 6TB of memory (u7i-6tb.112xlarge) are now available in the Europe (London) region. U7i-6tb instances are part of AWS 7th generation and are powered by custom fourth generation Intel Xeon Scalable Processors (Sapphire Rapids). U7i-6tb instances offer 6TB of DDR5 memory, enabling customers to scale transaction processing throughput in a fast-growing data environment. U7i-6tb instances offer 448 vCPUs, support up to 100Gbps Elastic Block Storage (EBS) for faster data loading and backups, deliver up to 100Gbps of network bandwidth, and support ENA Express. U7i instances are ideal for customers using mission-critical in-memory databases like SAP HANA, Oracle, and SQL Server. To learn more about U7i instances, visit the High Memory instances page.
Quelle: aws.amazon.com

Amazon CloudWatch Database Insights now provides on-demand analysis for RDS for SQL Server

Amazon CloudWatch Database Insights expands the availability of its on-demand analysis experience to the RDS for SQL Server database engine. CloudWatch Database Insights is a monitoring and diagnostics solution that helps database administrators and developers optimize database performance by providing comprehensive visibility into database metrics, query analysis, and resource utilization patterns. This feature leverages machine learning models to help identify performance bottlenecks during the selected time period, and gives advice on what to do next. Previously, database administrators had to manually analyze performance data, correlate metrics, and investigate root cause. This process is time-consuming and requires deep database expertise. With this launch, you can now analyze database performance monitoring data for any time period with automated intelligence. The feature automatically compares your selected time period against normal baseline performance, identifies anomalies, and provides specific remediation advice. Through intuitive visualizations and clear explanations, you can quickly identify performance issues and receive step-by-step guidance for resolution. This automated analysis and recommendation system reduces mean-time-to-diagnosis from hours to minutes. You can get started with this feature by enabling the Advanced mode of CloudWatch Database Insights on your RDS for SQL Server databases using the RDS service console, AWS APIs, the AWS SDK, or AWS CloudFormation. Please refer to RDS documentation and Aurora documentation for information regarding the availability of Database Insights across different regions, engines and instance classes. 
Quelle: aws.amazon.com