Amazon Connect Customer expands testing and simulation to validate flow action outcomes

Amazon Connect Customer now enables you to validate the outcomes of your customer experience flow actions during testing and simulation. In addition to confirming that an action started, you can now verify the data it returns when it completes, such as a Lambda function response, an Amazon Lex resolved intent, or the variables set by an Agentic CX block. When a test fails, you can pinpoint the exact action that returned an unexpected result instead of tracing it back from a downstream step, so you can resolve issues faster and launch flow changes with greater confidence.
To learn more about this feature, see testing and simulation in the Connect Customer administrator guide. For a complete list of testing and simulation capabilities available by AWS Region, refer to Availability of Connect Customer features by Region. To learn more about Amazon Connect Customer, an agentic AI solution that helps enterprises deliver exceptional customer experiences, visit the Amazon Connect Customer website.
Quelle: aws.amazon.com

Amazon SageMaker Unified Studio adds light mode support for IDC-based domains

Today, AWS announces light mode support in Amazon SageMaker Unified Studio for Identity Center (IDC) based domains. Customers can now configure the visual interface mode to match their preference, choosing between dark and light themes. With this launch, customers can set this visual preference in both IAM-based and IDC-based domains. 
Light mode helps improve readability in bright environments and provides a familiar visual experience for customers who prefer lighter interfaces. Combined with the existing dark mode, this update gives you full control over the appearance of your development environment, improving accessibility and reducing eye strain across varying lighting conditions. In SageMaker Unified Studio settings, you can choose ‘Customize appearance’ under your Profile settings to select between visual modes including dark mode, light mode, and device setting, which matches your operating system’s setting. The setting persists across browsers and devices.
This feature is available in all AWS Regions where Amazon SageMaker Unified Studio is available. To learn more, see the Amazon SageMaker Unified Studio User Guide.
Quelle: aws.amazon.com