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Amazon Connect now provides eight new metrics to measure and improve AI agent performance

Amazon Connect now provides eight new metrics to measure and improve AI agent performance, including goal success rate, faithfulness score, and tool selection accuracy. These metrics offer visibility into the quality of AI-driven customer interactions, enabling measurement and continuous improvement of AI agent outcomes. With this launch, you can monitor whether AI agents successfully resolved customer requests, assess faithfulness and detect contextual hallucinations. You can also evaluate tool selection and utilization accuracy, and capture customer feedback through thumbs up/down ratings when enabled.  You can access these new metrics through Amazon Connect’s AI Agent Performance dashboard, or through the GetMetricDataV2 API and zero-ETL data lake for custom reporting or integration with your existing analytics workflows.
This feature is available in all AWS Regions where Amazon Connect AI Agents is supported. For more information, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, an AI-native solution that turns every customer interaction into a moment worth remembering, visit the Amazon Connect website
Quelle: aws.amazon.com

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Amazon Bedrock AgentCore Gateway and Identity support VPC egress

Amazon Bedrock AgentCore Gateway and Identity now provide secure and controlled egress traffic management for your applications, enabling seamless communication with resources in your Virtual Private Cloud (VPC). VPC egress for AgentCore Gateway targets and Identity credential providers are offered in both managed and self-managed configurations.
With VPC egress support, customers can now invoke private resources (e.g., EKS-hosted MCP servers) directly from their AgentCore Gateway. Managed VPC egress covers most customer use cases. For more complex networking setups, customers can configure their own VPC Lattice resources. AgentCore Identity VPC egress supports connectivity to Identity Providers (IdPs) running inside a customer’s VPC. This enables two key capabilities: validating inbound access tokens issued by your private IdP and fetching tokens from your IdP for outbound request authentication. Finally, this launch supports private DNS resolution for managed VPC egress resources across Gateway and Identity.
AgentCore Gateway and Identity are available in fourteen AWS Regions: US East (N. Virginia), US East (Ohio), US West (Oregon), Canada (Central), Asia Pacific (Mumbai), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Europe (Frankfurt), Europe (Ireland), Europe (London), Europe (Paris), and Europe (Stockholm).
Learn more about VPC egress capabilities through AgentCore Gateway documentation, and AgentCore Identity documentation. Get started with the AgentCore CLI.
Quelle: aws.amazon.com

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Amazon Quick now integrates with Visier’s Vee agent for workforce intelligence

Amazon Quick now integrates with Vee, the AI assistant from Visier’s people analytics platform, through the model context protocol (MCP). HR business partners, finance managers, and operations leaders can now get governed access to live workforce intelligence from Visier directly within their Amazon Quick workspace without switching tools.
After setting up the connection in Quick using Visier’s remote MCP server, you can ask questions in natural language about headcount, attrition, tenure, and open requisitions and receive answers grounded in Visier’s governed workforce data model. Vee can also be invoked from automated Quick Flows to run recurring workforce reviews or draft documents. Quick intelligently routes relevant prompts to Vee and returns contextualized answers alongside enterprise knowledge – such as budgets, policies, and plans stored in Quick Spaces – so every answer reflects the full organizational picture.
The Visier integration with Amazon Quick is available in all AWS Regions where Amazon Quick is available.
To get started with Amazon Quick, visit the website. To learn more about the Visier integration, read the Visier integration guide, see the blog, and explore more integrations on the integrations page.
Quelle: aws.amazon.com

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AWS Lambda Provisioned Mode for Kafka event source mappings (ESMs) now available in AWS Asia Pacific (Taipei) and AWS GovCloud (US) Regions

AWS Lambda now supports Provisioned Mode for event source mappings (ESMs) that subscribe to Apache Kafka event sources in the Asia Pacific (Taipei), AWS GovCloud (US-East), and AWS GovCloud (US-West) Regions. Provisioned Mode allows you to optimize the throughput of your Kafka ESM by provisioning event polling resources that remain ready to handle sudden spikes in traffic, helping you build highly responsive and scalable event-driven Kafka applications with stringent performance requirements.
Customers building streaming data applications often use Kafka as an event source for Lambda functions, relying on Lambda’s fully managed ESM to automatically scale polling resources in response to events. However, for event-driven Kafka applications that need to handle unpredictable bursts of traffic, lack of control over the throughput of ESM can lead to delays in your users’ experience. Provisioned Mode for Kafka ESM enables customers to fine-tune the throughput of their Amazon Managed Streaming for Apache Kafka (MSK) ESM or self-managed Kafka ESM by provisioning and auto-scaling between a minimum and maximum number of polling resources called event pollers. With this launch, this feature is now available in three additional regions.  
You can activate Provisioned Mode for MSK ESM or self-managed Kafka ESM by configuring a minimum and maximum number of event pollers in the ESM API, AWS Console, AWS CLI, AWS SDK, and AWS CloudFormation. You pay for the usage of event pollers, along a billing unit called Event Poller Unit (EPU). To learn more, read the Lambda ESM documentation and AWS Lambda pricing. 
Quelle: aws.amazon.com