Amazon DynamoDB global tables now support replication across multiple AWS accounts

Amazon DynamoDB global tables now support replication across multiple AWS accounts. DynamoDB global tables is a fully managed, serverless, multi-Region, and multi-active database used by tens of thousands of customers to power business-critical applications. With this new capability, you can replicate tables across AWS accounts and Regions to improve resiliency, isolate workloads at the account level, and apply distinct security and governance controls. For multi-account global tables, DynamoDB automatically replicates tables across AWS accounts and Regions. This capability allows you to strengthen fault tolerance and helps ensure applications remain highly available even during account-level disruptions, while allowing customers to align data placement with organizational and security requirements. Multi-account global tables are ideal for customers that adopt multi-account strategies or use AWS Organizations to improve security isolation, enforce data perimeter guardrails, implement disaster recovery (DR), or separate workloads by business unit. Multi-account global tables is available in all AWS Regions and is billed according to existing global tables pricing. To get started, see the DynamoDB global tables documentation, and visit the AWS developer guide to learn more about the benefits of using a multi-account strategy for your AWS environment.
Quelle: aws.amazon.com

AWS Marketplace introduces localized billing for Professional Services from AWS EMEA

AWS Marketplace now offers a more localized experience for Europe, Middle East, and Africa (EMEA) customers purchasing Professional Service solutions via AWS EMEA Marketplace Operator. Customers can now procure Professional Services using localized payment methods and receive invoices from AWS EMEA. This removes previous procurement barriers caused by complex payment remittance processes between different AWS entities, which made it difficult for EMEA customers to purchase Professional Services through AWS Marketplace. Key benefits include support for SEPA (Single Euro Payment Area) payment methods and invoicing consistency from the same AWS entity covering all AWS Marketplace purchases via AWS EMEA Marketplace Operator. This capability is ideal for EMEA customers purchasing consulting, implementation, or managed services through AWS Marketplace. It also benefits organizations that prefer local payment methods such as SEPA direct debit, want to consolidate AWS and Marketplace billing, or are seeking a simpler procurement experience for Professional Services. This capability is available for EMEA customers who purchase professional services solutions in AWS Marketplace, with AWS EMEA as the Marketplace Operator. To learn more about purchasing Professional Services products in AWS Marketplace and receive invoices issued by AWS EMEA, visit the AWS Marketplace Buyer Guide and AWS EMEA Marketplace FAQs. For more information on how to add a bank account for SEPA, see Managing Your SEPA Direct Debit Payment Method in the AWS Billing and Cost Management user guide. 
Quelle: aws.amazon.com

AWS IAM Identity Center enables account access and application use in multiple AWS Regions

IAM Identity Center helps you configure the single sign-on experience of your workforce to AWS accounts and applications. You can now replicate IAM Identity Center from the primary AWS Region where you first enabled it to additional Regions of your choice. This feature enhances resilience of user access to AWS accounts and helps you deploy AWS applications in the AWS Regions that best align with your business needs such as application data residency and proximity to users.
When you enable this feature, IAM Identity Center automatically replicates your identities, entitlements, and other information from the primary Region to additional Regions. If IAM Identity Center is affected by a disruption in the primary Region, IAM Identity Center users continue to have access to their AWS accounts using the already provisioned entitlements in the additional Regions. 
AWS application administrators can use the standard application deployment workflow to deploy their application in an additional Region. They can assign users to the application in that Region, while you continue to administer IAM Identity Center in the primary Region. IAM Identity Center multi-Region support is currently available in the 17 enabled-by-default commercial AWS Regions for organization instances of IAM Identity Center connected to an external identity provider, such as Okta. The IAM Identity Center organization instance must be configured with a multi-Region customer managed KMS key (CMK). To find out which AWS applications support deployment in additional Regions, visit AWS applications that you can use with IAM Identity Center. Standard AWS KMS charges apply for storing and using CMKs. IAM Identity Center is provided at no additional cost. To learn more about IAM Identity Center, visit the product detail page. To get started, see the IAM Identity Center User Guide. 
Quelle: aws.amazon.com

AWS Management Console now displays Account Name on the Navigation bar for easier account identification

Today, AWS announces the general availability of displaying account name in AWS Management Console across all Public Regions. AWS customers now have an easy way to identify their accounts at a glance. Users can now quickly distinguish between accounts visually using the account name that appears in the navigation bar for all authorized users in that account. AWS customers manage multiple accounts to separate their workloads, such as maintaining distinct accounts for development and production environments or for different business units. Previously, users had to rely on account numbers to identify accounts. With this new feature, all authorized users can quickly identify the account using its name on the navigation bar. The account name display feature is available at no additional cost in all public AWS Regions. To get started, make sure your administrator has enabled the feature (visit our managed policy documentation) and sign in to AWS Management Console. 
Quelle: aws.amazon.com

Amazon Connect launches an appeals workflow for agent performance evaluations

Amazon Connect now provides an integrated workflow to capture and resolve agent appeals of performance evaluations, enhancing evaluation fairness and agent engagement. When agents disagree with an evaluation, they can appeal the evaluation along with their reasoning directly within the Connect UI. For example, an agent who received a low evaluation score for active listening on a conversation, may appeal their evaluation by citing specific examples where they actively listened and acknowledged the customer’s problem. Designated managers then receive automated email notifications to review and resolve the appeal. Additionally, managers can monitor which evaluations have been appealed, and track their status, ensuring timely resolution of appeals. This feature is available in all regions where Amazon Connect is offered. To learn more, please visit our documentation and our webpage.
Quelle: aws.amazon.com