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Amazon Lex launches improved speech recognition models for English

Amazon Lex now offers a neural automatic speech recognition (ASR) model for English that delivers improved recognition accuracy for your voice bots. Trained on data from multiple English locales, the model excels at recognizing conversational speech patterns across diverse speaking styles, including non-native English speakers and regional accents. This reduces the need for end-customers to repeat themselves and improves self-service success rates. To enable this feature, select “Neural” as the speech recognition option in your bot’s locale settings. This feature is available in all AWS commercial regions where Amazon Connect and Lex operate. To learn more, visit the Amazon Lex documentation or explore the Amazon Connect website to learn how Amazon Connect and Amazon Lex deliver seamless end-customer self-service experiences. 
Quelle: aws.amazon.com

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Amazon Connect Cases now supports AWS CloudFormation

Amazon Connect Cases now supports AWS CloudFormation, enabling you to model, provision, and manage case resources as infrastructure as code. With this launch, administrators can create CloudFormation templates to programmatically deploy and update their Cases configuration—such as templates, fields, and layouts—across Amazon Connect instances, reducing manual setup time and minimizing configuration errors. Amazon Connect Cases is available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town). To learn more and get started, visit the Amazon Connect Cases webpage and documentation.
Quelle: aws.amazon.com