September 2019 - Seite 30 von 88 - Cloud Computing Köln

We sat down recently with our customer, Wiley Education Services, to find out how Docker Enterprise helps them connect with and empower higher education students. Wiley Education Services (WES) is a division of Wiley Publishing that delivers online services to over 60 higher education institutions.
We spoke with Blaine Helmick, Senior Manager of Systems Engineering about innovation and technology in education. Read on to learn more about Wiley, or watch the short video interview with Blaine:

On Wiley’s Mission…
Our mission at Wiley Education Services is empowering people, to connect people to their futures. We serve over 60 higher education partners around the world, and our role is to connect you to our higher education partners when you’re looking for a degree and you’re frankly looking to change your life.
On the Innovation at a 200 Year Old Company…
Wiley has been around for over 200 years. One of the really amazing things about being in an organization that’s been around that long is that you have to have a culture of innovation at your core.
Technology like Docker has really empowered our business because it allows us to innovate, and it allows us to experiment. That’s critical because experimentation and being allowed to fail is what allows us to innovate and learn.
An Architecture that Wouldn’t Scale…
Our business first looked at Docker right about when I joined in late 2016. Our marketing solution for higher education partners was running on two VMs in AWS, including the database, and it just wasn’t scalable. We just didn’t have the ability that we needed to quickly adapt and evolve to meet the needs of our higher education partners. If we wanted to stay competitive we were going to have to make some architectural changes.
And a Memorable Outage…
A memorable experience at Wiley for me was when we had a huge outage on the servers that ran our core service. We were down for a good three days while we essentially rebuilt our infrastructure. It led to an epiphany about the analysis we had done of our infrastructure. Our partner had already recommended Docker, but it hadn’t coalesced yet. That was the moment it did.
On How Docker Helps Wiley Achieve Their Vision
Docker helps us make good on the mission at Wiley by reducing the amount of time that it takes for us to get one of our websites out in the marketplace to help and empower students. If we can make the connection to students faster and deliver new information that helps connect those students to our higher education partners, that’s incredibly important. Closing that gap is what empowers us and ultimately empowers those students to succeed.
On Innovation without the Cost…
Docker has been eye-opening for me. One key benefit that we got immediately with Docker Enterprise was speed — how quickly we can create and publish containers, test them, and bring them back down if they don’t work without the long cycles we needed before. That’s huge, because it lets us innovate quickly.
The second thing that it brought us was cost savings. The ability to bring up new tech rapidly without necessarily having to make huge investments has been tremendous.
The Future at Wiley Education Services
Now we’re looking to bring Docker throughout the organization so that we’re not just taking what we have and putting it out into docker containers, but also introducing things like microservices, or being able to take multiple datacenters from around the world and orchestrate our containers so we have full redundancy.
But it isn’t just about redundancy. It’s about meeting our students — and customers — where they are. So having the capability that Docker and Kubernetes provides will let us take our marketing sites and move them throughout the world so we’re reaching students where they are. That’s what allows us to reach those students faster.
To learn more about Wiley’s story and how Docker can help you innovate:

Watch Wiley’s DockerCon presentation
Read the Digital Transformation Imperative eBook

@blainehelmick explains how @WileyEdServices empowers students at over 60 colleges and universities with #Docker EnterpriseClick To Tweet

The post How Wiley Education Services Empowers Students with Docker Enterprise appeared first on Docker Blog.
Quelle: https://blog.docker.com/feed/

19. September 2019

da Agency

International airline Etihad Airways delivers upscale flight booking with solution built on IBM Cloud

The airline industry is going through huge transformation both in terms of providing customer service and finding new ways to provide a better travel experience.
Etihad Airways is the national airline of the United Arab Emirates and hospitality is a key part of the culture. Excelling in customer service is important and having a technology platform that enables a friendly user experience is what we want to achieve and what our travelers have come to expect.
Creating improved flight booking to help travelers Choose Well
The first touch point we chose to address is traveler check in. How can we create a technology solution that provides the same fast and consistent experience across all touch points, digital and physical? What this means is whether a traveler starts the flight booking on an iPad, then moves to a mobile phone, then goes to the airport, we want them to have a consistent, easy and intuitive travel experience.
We were looking for a partner that would enable us to achieve this objective as fast as possible. Speed to market is important because the travel industry is very competitive.
We have a strategy, which was launched last year, branded “Choose Well.” Through Choose Well, we aim to empower our travelers to choose the right product at the right price point and with the option of the right ancillaries and services to meet their needs. The marketing campaign began in late November and we had to very quickly transform our technology to match that branding experience.
Moving past established technologies and silos to land a seamless solution
One of our challenges was the fact that the airline industry uses a lot of established technologies and silo-based solutions. To provide a transparent and seamless travel experience, we needed to have the platforms in place that could deliver that flight booking functionality across all devices and all use cases.
Originally, the strategy was to build the microservices to deliver this flight booking functionality from scratch. However, doing that has some risk and time penalty. In connecting with other airline teams and IBM representatives, we learned that using the IBM Cloud, which has industry-specific solutions to the travel sector, would significantly reduce our development time by using some of the existing assets that the technology offers.
The ability to work within an IBM Garage to further speed innovation was also fundamental to our decision to work with IBM. This way, we could engage various stakeholders from both companies in a constructive way and drive an outcome as quickly as possible.
We used IBM Garage methodologies at a nearby IBM site to co-create a flight booking solution with IBM. Our companies worked together as a single team to deliver what we were looking to achieve using existing assets, microservices and APIs to connect in an easier and significantly more efficient way. With the pre-built microservices architecture, our service orchestration platform and IBM API Connect, we’re able to connect very quickly and easily to existing systems like Sabre and also to new technologies like WhatsApp.
Gaining speed, improving efficiencies and enhancing customer experience
A very quick and successful proof-of-concept (POC) project gave us confidence in the solution path. Following that proof of concept, we launched the first release of the minimum viable product (MVP) in just 15 weeks.
With this project, the team started deploying the solution in the United States to be close to our host system. It was subsequently moved to the IBM Cloud data centers in the United Kingdom and then to Germany to optimize cost and performance. Moving workload between data centers was something that in the past would have taken weeks. With IBM Cloud, it took just hours.
By working with the IBM team and using IBM Garage methodologies, we achieved our goal. We are now offering a consistent and a more innovative flight booking and travel experience to our customers across touch points.
Learn more about IBM Garage and schedule a no-charge visit with the IBM Garage to get started.
The post International airline Etihad Airways delivers upscale flight booking with solution built on IBM Cloud appeared first on Cloud computing news.
Quelle: Thoughts on Cloud