How IT operations teams can thrive in the age of OSS transformation

When everything at your business changes so quickly, how can IT operations teams be effective and responsive to maximize customer service?
We will try to answer this question when we talk about our approach to operational systems support (OSS) in an age of OSS transformation at TM Forum Live in Nice, France next week.
Analysts agree the next frontier of IT operations is to directly support the business in a fast-moving, agile world. Our approach to operations management starts with greater comprehension of the environment. We are building operations solutions that are dynamic, cognitive, and hybrid-oriented to tell you what is happening as it happens—or even before it happens.
IBM is introducing dynamic service management to support lifecycle management of your operational applications and services. You’ll get the operational context you need to understand and act on emerging problems. The agile service manager starts with a scan of your total infrastructure and then interacts with the change agents in your environment, incrementally updating topology information based on changes—whether or not you intended them. Knowing what the environment looks like right now combined with knowing when important changes occurred can radically speed problem remediation. It is the key to mastering automated lifecycle solutions.
The IBM Netcool family of solutions also remains critical to communications service providers across the globe. Recent IBM innovations in cognitive computing enable the solution to hit what I call the Three Es:

Effectively identify important problems
Allow teams to operate efficiently
Detect emerging problems before they impact customers

These analytics solutions process event and performance information, learn about your environment and identify emerging problems and opportunities for operations improvement.
All these solutions are as hybrid as the organizations using them. They manage applications and services distributed across on premise equipment as well as private and public cloud-based solutions.
Come talk to us about how Netcool and the Agile Service Manager lay the groundwork for real-time OSS, speeding operations response and enabling fully automated orchestration. Learn more about why IBM cognitive, dynamic, and hybrid solutions are right for managing your business. We would love to discuss with you. To request a meeting during the week at TM Forum, click here.
For more information on IBMs Point of View check out this white paper from Analysys Mason. Or take a look at the most recent Gartner OSS Magic Quadrant.
The post How IT operations teams can thrive in the age of OSS transformation appeared first on Cloud computing news.
Quelle: Thoughts on Cloud

Measuring flood resilience with IBM Bluemix

According to the United Nations Office for Disaster Risk Reduction, almost half of all losses due to natural disasters, both humanitarian and financial, are caused by floods. Yet 87 percent of funding available is allocated to post-disaster relief, recovery and cleanup, as stated in a jointly funded report from the Global Facility for Disaster Reduction and Recovery at the World Bank and the Overseas Development Institute.
Floods can literally wash away community development that has taken years to build.
The Z Zurich Foundation, funded by Zurich Insurance Company Ltd. and Zurich Life Insurance Company Ltd., initiated a global flood resilience program to advance knowledge, develop expertise and design strategies to help communities better manage flood risks, bringing together different organizations in a Flood Resilience Alliance.
The Alliance defines flood resilience as the community’s ability to pursue its social, ecological and economic development and growth objectives while managing disaster risk over time in a mutually reinforcing way.
Photo credit: M.Szoenyi
Measuring flood resilience
To effectively direct interventions (and measure their impact), the Alliance needed to gather information from communities and the wider environment in which those communities were located. To make that happen, there was a need to pull all the data together into a measurement tool in a centrally accessible location. However, there was no existing toolkit that fit the requirements.
Because Zurich has a longstanding relationship with IBM, when the Alliance identified the scope of its needs for the flood resilience initiative, it chose to work with IBM Global Business Services to develop an IBM Bluemix Public solution.
The Bluemix solution comprises questionnaires that are administered through a mobile app or web-based interface and a secure platform for data analysis.
Through discussions, research and on-the-ground experience in communities, combined with Zurich risk expertise, the foundation developed more than just a measurement tool. It has created a holistic framework that fosters understanding of flood resilience and how it can be developed.
Focusing on pre-event resilience building
Research from the program suggests that there’s a 5:1 benefit to budgeting resources prior to a flood rather than after. This means that for every dollar spent before the event, $5 in costs can be saved after the event.
The Bluemix measurement framework and tools help the program to deliver tangible evidence that demonstrates communities should shift their priorities from post-event funding to pre-event funding. Doing so will have a significant impact on improving flood resilience.
Learn more about how the Zurich Foundation is measuring flood resilience.
The post Measuring flood resilience with IBM Bluemix appeared first on Cloud computing news.
Quelle: Thoughts on Cloud